Jacqueline Cotkin
Las Vegas,NV
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
The Pottery Shop
Las Vegas , NV
09.2022 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Office Assistant
Lexington Medical Associates
Las Vegas, NV
09.2022 - 09.2024
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Facilitated communication within the office and with external partners.
- Typed, formatted and edited correspondence and other documents.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Receptionist
Hair Time
Las Vegas, NV
08.2020 - 09.2022
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated daily log book with information about visitors entering the premises.
- Scheduled appointments for clients, customers, and other visitors.
- Collected payments and provided accurate change.
Education
Medical Billing And Coding License -
Carrington College
Las Vegas, NV09-2022
High School Diploma -
Cimarron Memorial High School
Las Vegas, NV06-2021
Skills
- Relationship building
- Appointment scheduling
- Fluent Spanish
- Cash register systems
- Merchandise restocking
- Multitasking and organization
- Upselling techniques
- Customer service excellence
- Work ethic and integrity
- Reliability and punctuality
Timeline
Customer Service Representative
The Pottery Shop
09.2022 - Current
Office Assistant
Lexington Medical Associates
09.2022 - 09.2024
Receptionist
Hair Time
08.2020 - 09.2022
Medical Billing And Coding License -
Carrington College
High School Diploma -
Cimarron Memorial High School