Jacqueline Crawford
Summary
Dynamic operations expert ready for leadership roles, with a proven track record in optimizing processes, enhancing productivity, and driving team success. A strong emphasis on collaboration and adaptability fosters an environment focused on achieving outstanding results. Expertise in strategic planning, resource management, and continuous improvement initiatives ensures alignment with organizational objectives. Recognized for reliability and flexibility, committed to exceeding expectations and achieving organizational goals.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Clinical Operations Leader (OR)
Nemours Children's Hospital
Wilmington, DE
02.2022 - Current
- 24-hour leadership accountability
- Circulate/scrub nurse PRN
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Streamlined operational processes to enhance patient care efficiency across departments.
- Led cross-functional teams to implement quality improvement initiatives, improving service delivery standards.
- Spearheaded quality control initiatives by enforcing strict adherence to established guidelines and procedures in daily operations.
- Mentored staff on best practices in workflow management, resulting in improved team performance and morale.
- Coordinated resource allocation to ensure optimal staffing levels during peak operational periods.
- Analyzed operational data to identify trends and recommend strategic improvements for better patient outcomes.
- Established collaborative relationships with stakeholders to drive alignment on organizational goals and priorities.
- Reduced expenses for the department by optimizing resource allocation and eliminating redundancies.
- Championed safety programs, ensuring compliance with industry regulations and fostering a culture of safe practices among employees.
- Led cross-functional teams to successfully execute projects on time and within budget constraints.
- Optimized inventory management processes for accurate tracking, forecasting, and replenishment of stock levels.
- Developed innovative solutions to complex logistical challenges, enhancing overall efficiency in the workplace.
- Overhauled outdated processes by introducing state-of-the-art technology tools that streamlined workflows and increased efficiency levels across departments.
- Assessed performance gaps within teams by conducting regular evaluations to identify areas requiring additional training or coaching interventions for optimal results delivery outcomes within deadlines set forth by corporate mandates.
- Championed cost-saving initiatives that resulted in significant savings without compromising service delivery standards or employee satisfaction rates through careful analysis of operating expenses, renegotiating contracts with suppliers where necessary f
- Developed and monitored key performance indicators to assess operational effectiveness within healthcare services.
Perioperative Registered Nurse
Christiana Care Health Services, Inc.
06.2018 - Current
- Administered preoperative assessments to ensure patient readiness and safety prior to surgical procedures.
- Coordinated with surgical teams to facilitate efficient patient flow and optimal resource utilization during operations.
- Planned, executed, directed and evaluated nursing care given to surgical patient through perioperative experience to promote highest quality and patient safety.
- Collaborated with an interdisciplinary team of healthcare professionals to optimize patient outcomes and streamline the surgical process.
Perioperative Practice Coordinator
Christiana Care Health Services, Inc.
09.2015 - 06.2018
- Coordinated patient scheduling and appointment management to enhance operational efficiency.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Implemented process improvements to streamline workflow and reduce patient wait times.
- Oversaw daily office operations, ensuring compliance with health regulations and policies.
- Developed and maintained effective communication channels between healthcare providers and patients.
- Collaborated with multidisciplinary teams to facilitate comprehensive care delivery for patients.
Assistant Nurse Manager
Christiana Care Health Services, Inc.
07.2009 - 09.2015
- 24-hour leadership accountability
- Charge nurse/board coordinator
- Investigated event reports
- Created staffing schedules
- Identify & brainstorm solution for system-wide issues
- Supervised nursing staff to ensure high-quality patient care and adherence to protocols.
- Developed and implemented training programs for new nursing personnel, enhancing team competency.
- Coordinated patient care plans in collaboration with interdisciplinary teams, optimizing treatment outcomes.
- Monitored compliance with regulatory standards and quality assurance initiatives, fostering a culture of safety.
- Streamlined workflow processes to improve efficiency in daily operations and reduce patient wait times.
- Led initiatives to enhance communication among staff, resulting in improved teamwork and collaboration.
- Conducted performance evaluations for nursing staff, providing constructive feedback and professional development guidance.
- Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
- Evaluated staff performance regularly, providing constructive feedback and support for professional development opportunities.
- Managed scheduling to ensure optimal coverage while maintaining a healthy work-life balance for staff members.
- Developed departmental goals and objectives to improve satisfactory rating with patients.
- Collaborated with other departments to streamline processes and enhance interdisciplinary teamwork, ultimately improving continuity of care for patients.
- Participated in hospital-wide initiatives aimed at improving overall patient experience and satisfaction levels.
Patient Care Coordinator
Christiana Care Health Services, Inc.
07.2003 - 07.2009
- Coordinator of gen/colorectal/laparoscopic services
- Functioned as the leader and charge nurse of the service
- Assured cost-effective utilization of resources
- Communicated and built relationships with surgeons
- Served as a model and mentor to staff
- Facilitated communication between patients and healthcare providers to enhance care delivery.
- Monitored patient progress and followed up on treatment adherence to ensure continuity of care.
- Trained new staff on organizational protocols and best practices for patient interaction.
- Collaborated with multidisciplinary teams to streamline care coordination and improve health outcomes.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Hospital Corpsman
US Navy
Wilmington, DE
05.1986 - 12.2008
- Leading petty officer for medical
- Educated military personnel on medical topics, CPR, first aid
- Provided emergency medical care and support to personnel in high-pressure environments.
- Assisted with patient assessments, documenting vital signs and medical histories accurately.
- Trained junior corpsmen on clinical procedures and best practices in patient care.
- Led triage efforts during mass casualty incidents, facilitating timely treatment for injured individuals.
- Maintained detailed records of patients'' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
- Rendered emergency medical treatment and administered immunization programs.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Promoted a positive work environment through effective teamwork and open communication among colleagues across departments.
- Assisted in surgical procedures, maintaining a sterile environment and managing surgical instruments with precision.
- Updated medical records in EMR system and double-checked data for accuracy.
- Helped with preparation of medical equipment and supplies for use in hospital procedures.
- Supported medical staff in providing patient care in high-demand hospital environment.
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Collaborated with interdisciplinary healthcare teams to ensure comprehensive care plans were developed and implemented effectively.
- Contributed to the development of new training materials for incoming Hospital Corpsmen, enhancing overall knowledge within the department.
- Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
Perioperative Registered Nurse
Christiana Care Health Services, Inc.
09.2000 - 07.2003
- Surgical nurse: circulate & scrub surgical cases
- Support start-time initiative w/room set-up on nightshift
- Surgical patient advocate intra-operatively
Education
Doctorate - Prevention Science
Wilmington University
New Castle, DE09.2025
MSN - Nursing Executive Leadership
Wilmington University
New Castle, DE05.2015
BSN - Nursing
University of Delaware
Newark, DE05.2000
BAS - Political Science
Delaware State University
Dover, DE05.1992
Undergraduate Studies - Political Science, Pre-Law
Norfolk State University
Norfolk, VA05.1990
Skills
- Certified perioperative nurse
- Certified community health nurse
- CPR instructor
- Expertise in trauma nursing (TNCC certified)
- PALS certified professional
- Certified in advanced cardiac life support
- Collaborative problem-solving
- Process optimization
- Workplace safety coordination
- Strategic creativity
- Organizational development
- Logistics management
- Workforce planning
- Cost reduction
- Scheduling coordination
- Project management
- Performance monitoring
- Compliance management
- Talent growth initiatives
- Operational streamlining
Certification
- Certified Operating Room Nurse JUL 2013 – PRESENT
- Certified Parrish Nurse JULY 2008 – PRESENT
- CPR/Basic Life Support Instructor JULY 1998 – PRESENT
- Certified Trauma RN (TNCC) OCT 2021 – OCT 2026
- Certified Ped Adv Life Support (PALS) MAY 2022 – PRESENT
- Certified Adv Cardiac Life Support (ACLS) MAY 2022 – PRESENT
Timeline
Clinical Operations Leader (OR)
Nemours Children's Hospital
02.2022 - Current
Perioperative Registered Nurse
Christiana Care Health Services, Inc.
06.2018 - Current
Perioperative Practice Coordinator
Christiana Care Health Services, Inc.
09.2015 - 06.2018
Assistant Nurse Manager
Christiana Care Health Services, Inc.
07.2009 - 09.2015
Patient Care Coordinator
Christiana Care Health Services, Inc.
07.2003 - 07.2009
Perioperative Registered Nurse
Christiana Care Health Services, Inc.
09.2000 - 07.2003
Hospital Corpsman
US Navy
05.1986 - 12.2008
MSN - Nursing Executive Leadership
Wilmington University
BSN - Nursing
University of Delaware
Doctorate - Prevention Science
Wilmington University
BAS - Political Science
Delaware State University
Undergraduate Studies - Political Science, Pre-Law
Norfolk State University