Jacqueline Cripe
Summary
Office Manager with extensive experience at Enbridge, specializing in compliance monitoring and documentation control. Demonstrated ability to coordinate project documentation and drive operational excellence across diverse teams. Strong organizational skills and adaptability have led to improved project outcomes and enhanced team collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager / Field Clerk
Enbridge
02.2021 - 11.2024
- Assigned to one or more projects
- Responsible for maintaining and operating a functional office remotely and onsite
- Technical role in assuring PHMSA records is operationally compliant
- Coordinate with construction quality personnel on setting projects up to be in operational compliance
- Daily phone/via email communication daily overall reporting per project team distribution
- Project dashboard review and utilization as needed
- Responsible for creating, collecting, scanning, maintaining, and submitting all paperwork generated for the entire project
- Building, maintaining, auditing, tracking, and uploading all project documentation in preparation for final project documentation turnover
- Overall report completed for daily progress to a project distribution team
- All directives and daily communication from Project Manager, Chief, and Senior Welding Inspector, prioritized and completed in a timely manner
- Working closely with Quality Assurance Coordinators to ensure all documents meet specific standards
- Assist the Cost Engineer as needed by tracking the monthly construction cost and weekly LEMs report
- Working with Prime Contractor Contract Work, Prime Contractor Change Orders, Survey, Radiographic, Third-Party Inspection, and other on-site services if needed
- Maintain contact with field and main Construction Office personnel to acquire information pertaining to potential changes in the project with may affect the schedule and forecast costs
- Performed clerical activities to assist other Construction Office personnel, including tracking the status of documents received from other departments or vendors such as contract documents, construction drawings, and permits
- Knowledgeable with the following: ISNetworld, VeriSouce, Adobe Acrobat, Microsoft Word/Excel, SharePoint, Field Construction Procedures, Terminology, and Knowledge of Pipeline Construction
- Understanding of PHMSA inspection, audit process, and As-built process
Area Director
Consonus HealthCare
01.2013 - 01.2019
- Management of balancing operational knowledge, clinical experience, and mentoring/teaching
- Implementing strategy and direction in 9 facilities in Iowa and IL
- Overseeing day-to-day operations and implemented processes related to therapy and customer services
- Collection, retention, auditing and submittal of all companies required related to financial levers, client centered outcomes, evidence-based interventions, strategic planning meetings, and administrative meetings
- Coach and mentored rehab directors who reported directly under my supervision
- Development of individual leadership skills and management
- ASCEND Leadership Program Completed: Leadership 32 hours
Regional Director of Operations
ONR
01.2009 - 01.2013
- Responsible for 15+ facilities in Iowa
- Created, collected, retained, and submitted all company required documentation
- Documentation audits with outcomes to Administration and education followed by individuals responsible for the outcome measures
- Denied documentation process and responsible for reviewing and verbalized via phone to court documentation reason for request of payment
- Assisted in process planning, development, and implementation of therapy services
- Assisted and participated in strategic planning to meet customer expectations and to promote customer confidence/satisfaction and loyalty
- Reported to VP of operations weekly
- Responsible for all open positions and completing a new hire process
Area Director
ONR
01.2008 - 01.2009
- Responsible for 6 facilities of overall management financial, outcomes, and documentation
- Maintained and submitted audits weekly of related documentation
- Responsible for hiring all open positions with complete documentation for HR
Education
Associate of Applied Science - COTA
Kirkwood Community College
Skills
Microsoft Office proficiency
- Quality assurance
- SharePoint administration
- Team collaboration
- Time management
- VeriSource/ISN Networld expertise
- Onboarding and orientation
- Organizational skills
- Communication skills
- Professionalism
- Adaptability and flexibility
- Operations management
- Verbal and written communication
- Customer service excellence
- Compliance monitoring
- Problem-solving aptitude
- Office management software proficiency
- Task prioritization
- Office administration support
- Professional demeanor
- Strategic planning and execution
- Clerical support functions
- Business administration knowledge
- Reporting and documentation skills
- Customer relations management
- Documentation control and audits
- Employee turnover analysis
- Effective communication strategies
- Reliability and dependability
Certification
- OSHA 30
- TWIC Card
References
References provided upon request.
Timeline
Office Manager / Field Clerk
Enbridge
02.2021 - 11.2024
Area Director
Consonus HealthCare
01.2013 - 01.2019
Regional Director of Operations
ONR
01.2009 - 01.2013
Area Director
ONR
01.2008 - 01.2009
Associate of Applied Science - COTA
Kirkwood Community College
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