Jacqueline Crockett
Simsbury,Connecticut
Summary
Strong manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Manager, Government Compliance & Controls
Collins Aerospace
12.2021 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Specialist, Government Compliance & Controls
Collins Aerospace
11.2019 - 12.2021
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Executive Assistant to the Controller
Collins Aerospace
10.2013 - 11.2019
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
Education
Bachelor of Science - Accounting
University of Saint Joseph
West Hartford, CT05-2019
Bachelor of Arts - Communication
Central Connecticut State University
New Britain, CT05-2007
Skills
- Verbal and written communication
- Cross-functional team management
- Innovation management
- Project Management
- Conflict Resolution
- Team building
- Problem-solving abilities
- Customer Relations
- Policy administration
Timeline
Manager, Government Compliance & Controls
Collins Aerospace
12.2021 - Current
Specialist, Government Compliance & Controls
Collins Aerospace
11.2019 - 12.2021
Executive Assistant to the Controller
Collins Aerospace
10.2013 - 11.2019
Bachelor of Science - Accounting
University of Saint Joseph
Bachelor of Arts - Communication
Central Connecticut State University
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