Jacqueline Crook

• Responsible for management of Point Of Care program at three Integris Hospitals: Portland Ave, Miami, and Grove.
• Maintains inventory of POC reagents for sufficient supply in all locations
• Facilitates communication between Testing Personnel and appropriate hospital staff
• Operates, maintains, calibrates, and troubleshoots instruments

• Performed routine and STAT testing of moderate and high complexity in Transfusion Services.
• Use of Meditech software, tube testing, gel testing, TEG, Plavix, and automated Galileo Echo technology.
• Specimen and lab order evaluation.
• Identified and resolved unexpected results, directing secondary testing measures or collection efforts.
• Quality control diagnostic testing, documented all variances in results and blood product performance.

• Individually operated and performed routine and STAT testing of waived, moderate, and high complexity in Chemistry and Blood Bank sections on 3rd Shift
• Processed STAT specimens from ER and routine samples from all floors; determined specimen suitability; aided in determining appropriate samples for testing
• Performed various automated laboratory tests; analyzed and reported findings; investigated atypical results and discrepancies to determine causation
• Performed nightly and weekly maintenance; solved instrument problems through various troubleshooting techniques; performed and analyzed daily quality control

• 6 months of class room instruction followed by 6 months of clinical rotations
• Balanced rigorous Army and academic schedule
• Comprehensive clinical rotations in Microbiology, Processing and Specimen Services, Phlebotomy, Hematology, Urinalysis, Chemistry, and Transfusion Services
• Performance evaluated on written exams, professionalism, personal performance, and application of knowledge
• Graduated valedictorian in both phases

• Performed trigger point therapy to relieve patient pain and to help restore function and mobility.
• Assisted in physiotherapy application and teaching corrective stretches.

• Coordinated events in timely manner and accomplished goals through superior leadership skills

• Worked with and learned from a diverse group of people from different backgrounds and cultures

• Developed interpersonal skills with co-workers by solving problems in foreign and volatile environment