Jacqueline Cross
Customer Service
Caldwell,OH
Summary
Dynamic and creative professional with a proven track record at NERC, excelling in team building and program planning. Recognized for enhancing participant satisfaction through tailored activities and fostering strong community relationships. Skilled time management.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2026
2026
years of professional experience
Work History
Recreational Aide
NERC
05.2024 - 10.2025
- Implemented creative strategies for fundraising, allowing the organization to expand program offerings.
- Monitored inventory levels of supplies needed for daily operations while submitting timely requests for replenishment when necessary.
- Provided exceptional customer service to community, addressing any concerns or questions regarding program structure or scheduling.
- Achieved high levels of participant retention by providing consistent support, encouragement, and motivation during activities.
- Supported a positive atmosphere by fostering strong relationships with community members through regular communication and feedback sessions.
- Evaluated program success on an ongoing basis by soliciting feedback from participant to make necessary improvements for future sessions.
- Assisted in training and mentoring new staff members, sharing valuable experiences and promoting a cohesive team environment.
- Helped improve participants'' physical fitness levels through implementation of dynamic exercise routines tailored to their needs.
- Increased overall satisfaction of program attendees by tailoring activities to fit individual abilities and interests.
- Collaborated with other staff members to develop engaging, age-appropriate programming for various groups.
Building Porter
NERC
01.2023 - 07.2024
- Assisted in organizing community events for residents that fostered a sense of belonging within the building
- Cleaned and organized building areas as required.
- Streamlined waste management process by timely collection, sorting, and disposal of trash and recycling materials.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Reduced maintenance costs by proactively identifying small repair issues before they escalated into larger problems.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Stored supplies safely and securely to prevent theft and damage.
Server
Olive Garden
01.2015 - 03.2017
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cook
Patty's Place
2012 - 01.2014
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Collaborated with management team to develop new menu items.
Cook
Archwood
06.2010 - 09.2012
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Caldwell High School
Caldwell, OH 05.2001 -
Skills
Team development skills
Engaging activities for various age ranges
Creative problem-solving
Effective team collaboration
Positive interpersonal skills
Effective time management
Event coordination
Project planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Recreational Aide
NERC
05.2024 - 10.2025
Building Porter
NERC
01.2023 - 07.2024
Server
Olive Garden
01.2015 - 03.2017
Cook
Archwood
06.2010 - 09.2012
High School Diploma -
Caldwell High School
05.2001 -
Cook
Patty's Place
2012 - 01.2014