Jacqueline C. Sherrer
Tennessee Department of Children’s Services
Sparta
29
years of professional experience
Dedicated social worker with 22 years of experience in Child Protective Services and Family Support Services. Expertise in severe abuse investigations, case management, and team collaboration with law enforcement and legal teams. Proven track record in mentoring and developing training materials for new hires, enhancing team performance and compliance. Recognized for contributions to CPS training manual as a resource for best practices.
Work History
Intake Analyst
22 Years 11 Months- Executed responsibilities in Analyst Program of Child Abuse Hotline for TN Valley. Conducted quality history searches and applied DCS/CPS screening policy and procedures. Reviewed new intakes to prevent assignment to CPS workers with existing open family cases. Following procedural protocols within the TN Valley Region for quality case reviews. Communicating to all program areas within DCS when making case assignment decisions which include the Child Abuse Hotline, Child Protective Services, Social Services, Resource Linkage, Family Support Services, and Court Liaisons. Communicated with community partners and referents to make quality case assignment decisions.
- Analyzed case intake processes to enhance efficiency and streamline workflows.
- Reviewed documentation for accuracy and compliance with state laws and policies.
Coach/Instructor
5 Years 8 Months- Instructed adolescent girls in dance and cheerleading, fostering teamwork and self-confidence. Handled monthly inflow and outflow of money, scheduled events and practices, and composed newsletters and information memos for parents.
- Developed and implemented individualized training programs for diverse athletes.
- Coordinated team practices, ensuring alignment with seasonal goals and athlete development.
- Mentored junior coaches, enhancing their skills in athlete engagement and program delivery.
Customer Service
2 Years 8 Months- Supervised employees on registers.
- Developed customer service scorecards to measure customer service performance.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
Education
Bachelor of Science - Psychology, Sociology
Excellent analytical skills. Transcripts available upon request.
Skills
Active Learning
Listening and Interviewing. Abilities to problem solve
complex and critical think and make decisions based on judgments and comprehension.
Microsoft office
Confidentiality handling
Data analysis
Timeline
Intake Analyst
Tennessee Department of Children’s Services
09.2003 - CurrentRead More
Coach/Instructor
Sparta YMCA
04.2000 - 12.2005Read More
Customer Service
Kroger
05.1997 - 01.2000Read More
Tennessee Technological University
Bachelor of Science from Psychology, Sociology
Read More