Jacqueline Culbreth
Jacksonville,FLORIDA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. A proven track record of enhancing operational efficiency and customer satisfaction across diverse roles. Expert in safety and adept at adapting to change, Strong communication skills and a commitment to excellence have consistently driven positive outcomes, demonstrating my ability to meet and exceed employer expectations.
Overview
5
5
years of professional experience
Work History
Package Handler
FedEx:Ground
04.2023 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages can be achieved through careful handling and adherence to safety protocols.
Frontline Member Services
Sam's Club
02.2023 - Current
- Communicated effectively both verbally and in writing when responding to inquiries or discussing sensitive topics with members.
- Provided personalized attention to each member interaction, resulting in increased loyalty and positive feedback from customers.
- Participated in regular team meetings to discuss performance metrics, address any concerns, and develop strategies for improvement.
- Supported company initiatives by volunteering for community outreach events, representing the organization with pride and professionalism.
Pizza Delivery Driver
Flynn Restaurant Group
02.2023 - 06.2023
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash, checks, and credit and debit card payments.
- Interacted professionally with customers in person or by phone and acted with a sense of urgency to drive a positive customer experience.
Commercial Construction Estimator
Lee and Cates Glass Inc.
10.2022 - 01.2023
- Identified areas of potential risk during the estimation process, advising stakeholders on strategies for minimizing exposure.
- Used aesthetic communication methods to escalate risks and communicate opportunities.
- Contributed to company growth through consistent delivery of reliable commercial construction estimates that led to winning bids on new projects.
Project Coordinator - Information Technology
CPT Network Solutions
05.2022 - 10.2022
- Enhanced team collaboration through regular meetings, fosters a positive work environment for increased productivity.
- Tracked hours and expenses to keep the project on task and within budgetary parameters.
- Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
- I created job files for each project and maintained the current data in each file.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
Customer Service Representative
HealthPlan One Medicare Solutions
06.2021 - 04.2022
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Follow up with clients to verify proper support services are provided.
- Network with potential homeless shelters and transitional housing resources.
Work at Home Roadside Assistance
Agero
11.2020 - 04.2021
- Performed emergency roadside assistance for disabled heavy wheeled vehicles when required, minimizing delays in transportation activities supporting missions or operations.
- Maintained accurate records of all roadside assistance calls, aiding in data analysis and service improvements.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
- Answered roadside assistance calls for tows and other vehicle support.
- Adhered to all safety protocols during roadside assistance tasks, ensuring both personal and customer wellbeing.
Flooring Construction Estimator
Spraggins, Inc.
10.2019 - 11.2020
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Participated in pre-bid meetings and site visits to understand the project scope and identify potential issues or challenges.
- Prepared material orders to complete projects on time and within budget.
- Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
- Continuously improve estimating procedures by staying updated on industry trends and attending relevant training courses.
Education
No Degree - Cloud Administration
California Institute of Arts & Technology
Orlando, FL08.2022
No Degree - Amazon Cloud Service
Future Tech Career Institute
Orlando, FL02.2022
No Degree - Computer System Technology
Florida Technical College - Mid Florida Tech
Orlando, FL06.2014
High School Diploma -
Jones Senior High School
Orlando06.1979
Skills
- Active Listening
- Money Management
- Crisis Intervention
- Client Intake
- Social Work
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Complaint resolution
- Microsoft Excel
- Follow-up skills
- Call Management
- Administrative Support
Timeline
Package Handler
FedEx:Ground
04.2023 - Current
Frontline Member Services
Sam's Club
02.2023 - Current
Pizza Delivery Driver
Flynn Restaurant Group
02.2023 - 06.2023
Commercial Construction Estimator
Lee and Cates Glass Inc.
10.2022 - 01.2023
Project Coordinator - Information Technology
CPT Network Solutions
05.2022 - 10.2022
Customer Service Representative
HealthPlan One Medicare Solutions
06.2021 - 04.2022
Work at Home Roadside Assistance
Agero
11.2020 - 04.2021
Flooring Construction Estimator
Spraggins, Inc.
10.2019 - 11.2020
No Degree - Cloud Administration
California Institute of Arts & Technology
No Degree - Amazon Cloud Service
Future Tech Career Institute
No Degree - Computer System Technology
Florida Technical College - Mid Florida Tech
High School Diploma -
Jones Senior High School