Jacqueline Barone
Kingston,NY
Summary
Result-focused loss prevention specialist with unparalleled skills in effective communication and mutually beneficial long-term solutions. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions, and implement corrections with accuracy. Proficient in conflict resolution, communication, and legal management with 6 years of expertise in related roles.
Overview
8
8
years of professional experience
Work History
Loss Mitigation Representative
Mid Hudson Valley Federal Credit Union
04.2021 - Current
- Managing delinquent loan portfolios.
- Contacting members by phone, e-mail, text message, and mailings, and taking appropriate actions to bring accounts current.
- Minimizing/mitigating credit union losses by working with members to arrive at a cure for existing delinquent loans.
- Preparing and recommending accounts for charge off and assistance referrals.
- Investigating and locating borrowers using skip tracing resources.
- Assigning and monitoring repossession process for repossessed vehicles.
- Monitoring bankrupt member accounts.
- Managing incoming consumer credit disputes.
- Utilizing CRM and banking software systems such as Lifestyle Management Systems, DNA Fiserv, and E-Oscar.
Managing Paralegal
Law Offices of David S. Waltzer, P.C
05.2017 - 04.2021
- Case management, filing, and researching.
- Pursued future clients, establishing client-firm relationships, and maintained client-firm relationships via email, phone, and text communication.
- Answered telephones and directed calls, took messages and provided responses to inquiries.
- Responsible for database and file creation and maintenance.
- Managed and trained other employees and paralegals.
- Organized and tracked case files using Best Case Bankruptcy software, PACER, CM/ECF, and Odoo, ACRIS, and NYSCEF.
Student Aide
Dutchess Community College
10.2016 - 03.2017
- Answered telephones and directed calls.
- Provided administrative support such as data entry,
typing, faxing, mail retrieval and filing. - Acted as a communication link between students, staff,
and visitors. - Resolved conflict issues and personal crises as such
arose. - Project tasks assigned by office staff on an as needed
basis.
Waitress
Hobnobbin’ Pub & Restaurant
03.2016 - 10.2016
- Provided excellent customer service assuring quality of food orders and experience.
- Responsible for handling monetary transactions.
- Handled social media representation and mass emailing customer list as required.
- Worked with various computer software such as Microsoft Word, MailChimp, Yahoo, Facebook.
Education
High School Diploma -
Arlington High School
Lagrangeville, NY06.2015
Skills
- Client management
- Works well as team member or autonomously
- Administrative support
- Data entry
- Highly adaptable
- Detail orientated
- Investigative/Inquisitive
- Bankruptcy
- Best Case Bankruptcy Software
- CM/ECF & PACER
- NYSCEF
- Comprehension of various CRM and VPN software
Timeline
Loss Mitigation Representative
Mid Hudson Valley Federal Credit Union
04.2021 - Current
Managing Paralegal
Law Offices of David S. Waltzer, P.C
05.2017 - 04.2021
Student Aide
Dutchess Community College
10.2016 - 03.2017
Waitress
Hobnobbin’ Pub & Restaurant
03.2016 - 10.2016
High School Diploma -
Arlington High School
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