JACQUELINE D. ANTHONY
Atlanta,GA
Summary
Motivated Customer Service Professional with a strong background in call center operations and administrative tasks, bringing over 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
26
26
years of professional experience
Work History
Specialist
Ranstad USA
Atlanta, GA
05.2023 - Current
- Scheduled appliance deliveries and confirmed site readiness for a Fortune 500 company.
- Verified, updated, and documented customer accounts.
- Provided detailed customer service and account management.
Dispatcher
Southeastrans Inc.
Atlanta, GA
11.2019 - 01.2023
- Collaborated with my team to provide dispatch support for a non-emergency transportation company
- Contributed by answering inbound calls in the provider and dispatch queues and resolving any issues that arise
- Secured transportation for hospital discharges and same day urgent care trips for members with all mobility types
- Maximized productivity by multi-tasking to ensure timely service.
Customer Service Agent
Convergent Resourcing, Inc
Atlanta, GA
10.2017 - 04.2019
- Provided customer service to customers of an energy company
- Verified and updated customer account information, set up new service, transfers,disconnects, took payments, set up payment arrangements and handled or referred all other customer issues to the proper department for resolution.
Au Pair (Nanny)
The Woods Family
Atlanta, GA
07.2015 - 06.2017
- Provided personal care and tutoring for their special needs child
- Assisted with activities of daily living
- Created learning tools and experiences to develop his attention span and focusing abilities
- Provided minor household duties for him as well as helping to maintain the household.
Customer Care Representative
Alorica
Jacksonville, NC
10.2014 - 03.2015
- Provided customer service and relationship management for card members
- Educated customers on products and services to enhance perceived value of the loyalty program and customized resolutions to customer inquiries and/or complaints.
Customer Service and Problem Resolution Representative
Convergys
Jacksonville, NC
12.2013 - 08.2014
- Provided customer service and technical support to inbound callers; resolved routine technical problems with products or services
- Verified customer information and updated customer files
- Effectively used provided tools to meet customer requirements through first contact resolution.
Office Manager and Legal Assistant
Law Office of M.V. Booker
Washington, GA
11.2008 - 09.2011
- Provided legal assistance to this solo practitioner in criminal defense and civil cases, and managed the day-to-day operation of the law office
- Also provided case management for all cases from initial filing to final order
- Conducted case law research
- Managed document preparation, service, and filings
- Maintained court docket and provided client management and support
- Supervised two (2) clerical office staff
- Maintained time and attendance records and conducted annual reviews
- Managed payroll records, petty cash, and client accounts receivable.
Customer Service Representative
Levolor Kirsch
Athens, GA
06.2007 - 10.2008
- Provided professional, superior quality telephone service and support to customers seeking product information, order placement, and order research and tracking
- Provided customers with timely and knowledgeable responses to their issues and/or product complaints.
Retail Store Manager
Lane Bryant Stores
Woodstock, GA
11.1997 - 09.2006
- Managed the day-to-day operation of this women’s specialty retail clothing store, generating $1.1 in annual sales
- Provided superior customer service, ensuring repeat sales
- Met and increased sales goals and maintained loss prevention goals
- Conducted store recruitment and provided supervision, training and staff development for 15 employees
- Served as a district team leader, successfully completing all extra duties as assigned.
Education
Special Education
Brenau University
Gainesville, GA07.2005
Education
Truett-McConnell College
Cleveland, GA05.2002
Skills
- Data entry
- Documentation and record keeping
- Verbal and written communication
- Administrative and clerical skills
- Intermediate PC skills
- Organizational skills
- Customer Relations
Timeline
Specialist
Ranstad USA
05.2023 - Current
Dispatcher
Southeastrans Inc.
11.2019 - 01.2023
Customer Service Agent
Convergent Resourcing, Inc
10.2017 - 04.2019
Au Pair (Nanny)
The Woods Family
07.2015 - 06.2017
Customer Care Representative
Alorica
10.2014 - 03.2015
Customer Service and Problem Resolution Representative
Convergys
12.2013 - 08.2014
Office Manager and Legal Assistant
Law Office of M.V. Booker
11.2008 - 09.2011
Customer Service Representative
Levolor Kirsch
06.2007 - 10.2008
Retail Store Manager
Lane Bryant Stores
11.1997 - 09.2006
Special Education
Brenau University
Education
Truett-McConnell College
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