Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Darmofalski

Arcadia,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

44
44
years of professional experience

Work History

School Bus Driver

M&J Bus Co
09.2014 - 09.2021
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Transported up to 60 passengers per route safely along prescribed routes according to tight schedules.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Maintained CT driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Supervised students during loading, unloading and on bus.
  • Taught students first-aid and emergency protocols in case of emergency.

School Bus Driver

First Student Transportation
09.2012 - 09.2014
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Transported up to 70 passengers per route safely along prescribed routes according to tight schedules.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Maintained CT driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Obeyed federal, CT and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Assisted students with boarding and exiting bus to reduce safety issues.
  • Enforced student behavior policies and responded to student emergencies.
  • Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
  • Maintained accurate and up-to-date route and time logs.
  • Executed proper and timely loading and unloading of passengers.

Team Leader

Eversource
03.2005 - 04.2012
  • Monitored performance and provided constructive feedback to increase productivity and maintain quality standards to a team of 24 clerks.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Created and managed project plans, timelines and budgets.

Billing and Accounting

Eversource
02.1995 - 03.2005
  • Executed billing tasks and recorded information in company databases.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Worked with multiple departments to check proper billing information.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

Customer Service Representative

Eversource
08.1977 - 02.1995
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Associate of Arts - Executive Secretary

Mattatuck Community College
Waterbury, CT
05.1977

High School Diploma -

Mark T. Sheehan High School
Wallingford, CT
06.1975

Skills

  • Safe Driver Training
  • Local Traffic Laws
  • Route Logs
  • Passenger Interaction
  • Activity Logging
  • Student Behavior Management
  • Pre- and Post-Trip Inspections
  • Customer Satisfaction
  • Passenger Safety
  • School District Compliance
  • Passenger Assistance
  • Customer Relationships
  • Dispatcher Communication
  • School Bus Policies
  • Student Interaction

Timeline

School Bus Driver

M&J Bus Co
09.2014 - 09.2021

School Bus Driver

First Student Transportation
09.2012 - 09.2014

Team Leader

Eversource
03.2005 - 04.2012

Billing and Accounting

Eversource
02.1995 - 03.2005

Customer Service Representative

Eversource
08.1977 - 02.1995

Associate of Arts - Executive Secretary

Mattatuck Community College

High School Diploma -

Mark T. Sheehan High School

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Jacqueline Darmofalski