Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline De Armas

Cape Coral,FL

Summary

Experienced Medical Receptionist with over 15 years of experience in the Medical field . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Knowledgeable with Insurance guidelines and Billing., Scheduling Checking In and Check Out Process.

Overview

23
23
years of professional experience

Work History

Patient Referral Coordinator

Salus Care
03.2022 - Current
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Worked closely with patients to deliver excellent and direct individualized patient care.

Schduler specialists

Eye Centers of Florida
02.2019 - Current
  • Worked with customers to understand requirements and provide exceptional service.
  • Managed team of ten employees, overseeing hiring, training, and professional growth of employees

Medical Receptionist

Lee Memorial Health System
09.2010 - 02.2019
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Maintained current and accurate medical records for over 100 patients.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Checked patient data including insurance, demographic and health history to ensure all information was current.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing .
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
  • Coordinated front office duties, including customer service, patient scheduling and billing.

Bilingual Customer Service Representative

Alta Resources
07.2013 - 05.2014
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Filled out forms and related documentation to assist callers with obtaining required services and resolving issues.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
  • Scored in top 3% of employees for successful

Front Desk Receptionist

Front Desk Clerk
08.2002 - 07.2009
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process

Front Desk Medical Receptionist

Lehigh Medical Group
09.2002 - 08.2007
  • Completed clerical duties and tasks for clinic administration.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Also worked with Pediatric patients- Process Pediatric Referrals.
  • Medical Records
  • Phones

Education

High School Diploma - High school

Hialeah High School Adult Education Center
Hialeah, FL
08.1991

Skills

  • Working with Specialists/ Primary Care
  • Scheduling Guidelines
  • Insurance Verification/ Referrals/Obtain authorization for Specialists
  • Medical Records
  • Organization and Time management
  • Good listening skills
  • Customer service

Timeline

Patient Referral Coordinator

Salus Care
03.2022 - Current

Schduler specialists

Eye Centers of Florida
02.2019 - Current

Bilingual Customer Service Representative

Alta Resources
07.2013 - 05.2014

Medical Receptionist

Lee Memorial Health System
09.2010 - 02.2019

Front Desk Medical Receptionist

Lehigh Medical Group
09.2002 - 08.2007

Front Desk Receptionist

Front Desk Clerk
08.2002 - 07.2009

High School Diploma - High school

Hialeah High School Adult Education Center

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Jacqueline De Armas