Jacqueline De Leon-Iraheta
Victorville,CA
Summary
Skilled in patient confidentiality and conflict resolution. Leveraging professional telephone etiquette and data entry efficiency, I adeptly managed patient records and improved office workflow. My proactive problem-solving and interpersonal skills have consistently fostered positive relationships and operational excellence.
Overview
12
12
years of professional experience
Work History
Delivery Courier
Amazon
09.2022 - 04.2024
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Streamlined package processing by organizing incoming parcels according to priority level and destination location.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Cashier
Jc Penny
07.2019 - 03.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Processed refunds and exchanges in accordance with company policy.
- Greeted customers entering store and responded promptly to customer needs.
Medical Office Clerk
Inner Images
06.2016 - 07.2019
- Performed general clerical tasks such as photocopying, faxing, and data entry with high accuracy ensuring efficient office operations.
- Facilitated smooth office workflow by prioritizing tasks for administrative team members to meet deadlines consistently.
- Streamlined office operations by organizing and maintaining accurate patient records and medical files.
- Managed incoming calls professionally, directing inquiries to appropriate personnel while minimizing interruptions to office productivity.
Cashier
Party City
09.2014 - 01.2016
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Medical Office Clerk
Dr Baylon
03.2012 - 05.2014
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments promptly.
- Streamlined office operations by organizing and maintaining accurate patient records and medical files.
- Ensured compliance with HIPAA regulations by meticulously handling confidential patient information with discretion and professionalism.
- Registered patients and completed associated paperwork for accurate records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
Education
Associate of Applied Science - Diagnostic Medical Sonography
CBD College
Los Angeles, CA 05.2001 -
High School Diploma -
John Marshall Senior High School
Los Angeles, CA 05.2001 -
Skills
Professional telephone etiquette
Patient Confidentiality Maintenance
Data Entry Efficiency
Conflict resolution techniques
Medical Transcription Accuracy
HIPAA Regulations Adherence
Patient Care
Languages
Spanish
Native or Bilingual
Timeline
Delivery Courier
Amazon
09.2022 - 04.2024
Cashier
Jc Penny
07.2019 - 03.2022
Medical Office Clerk
Inner Images
06.2016 - 07.2019
Cashier
Party City
09.2014 - 01.2016
Medical Office Clerk
Dr Baylon
03.2012 - 05.2014
Associate of Applied Science - Diagnostic Medical Sonography
CBD College
05.2001 -
High School Diploma -
John Marshall Senior High School
05.2001 -