Jacqueline Delgadillo-Andrade
Los Angeles,CA
Summary
Hardworking and dedicated public health professional well-versed in the needs of the Los Angeles Community with experience in assessing individual needs, assisting with education, and developing strategies to promote health and wellness. CPR and First Aid certified skilled in building rapport and possessing a high level of patience and compassion in challenging and diverse high-stress situations. Passionate about improving the well-being of others and willing to take on added responsibilities with a positive attitude.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Adjunct Instructor
Los Angeles Community College District
06.2024 - Current
- Managed classroom effectively to maintain a positive learning environment for all students.
- Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication with stakeholders regarding academic progress.
- Participated in professional development opportunities to stay current on best teaching practices and industry trends.
- Monitored student progress through regular assessments, providing constructive feedback for improvement.
- Tailored lesson plans to accommodate various learning styles, resulting in better understanding for all students.
Parent Coach
Providence Holy Cross Medical Center
04.2023 - Current
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Introduced students to concepts in algebra and reading to encourage recall of educational content.
- Collaborated with community members to provide helpful resources to suit family needs.
- Demonstrated strong knowledge of child development principles and suggested alternative parenting methods to suit individual family needs.
- Engaged families in beneficial activities targeted at improving bonds and interactions.
Student Intern/Volunteer Income Tax Assistance
Young & Healthy
01.2023 - 06.2023
- Performed administrative duties and staff support tasks
- Interacted with customers by phone, email, or in-person to provide information
- Analyzed problems and worked with teams to develop solutions.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
- Organized client tax documents to facilitate quick preparation of tax returns
- Interviewed clients to obtain information such as taxable income, deductibles and expenses
- Responded to taxpayer questions and helped individuals complete and file tax documentation
Health Coordinator/NICU Unit Secretary
Providence Holy Cross Medical Center
01.2021 - 04.2023
- Primary point of patient contact, responsible for positive patient relations, proper telephone communication, and informs visitors and patients of hospital/unit policies and procedures
- Responsible for registration and assisting in the admission process, discharges and transfers, medical chart tracking, and obtaining prenatal records as well as preparing patient files and charts with current patient information, insurance, and obtaining patient signatures
- Assess patients' OB/pregnancy-related complaints and reports to triage nurse to facilitate patient flow through the department
- Enters admission, discharge, and transfer information into the NICU log as required by CCS
- Prepares newborn admissions and forms, Stocks and organizes, med carts, ensures unit is clean, free of clutter, and performs other various duties, as assigned.
Respite Care Provider
360 Behavioral Health
02.2018 - 06.2021
- Provided in-home care services for adults and children with varying disabilities or needs
- Actively engaged individuals with daily activities as well as teaching independence
- Managed minor to severe behavior excesses such as physical and or verbal aggression
- Maintain and record behavior data sheets, and daily progress notes
- Maintained a safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
Registered Behavior Technician
Easterseals
05.2018 - 01.2021
- Provided specialized behavior intervention services to children diagnosed with an autism spectrum disorder in home, community, and other natural settings.
- Completed necessary documentation such as treatments notes, progress reports, and exit summaries
- Provided child-related communication to caregivers and program team
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Collaborated with other professionals to develop and modify individualized treatment plans.
Makeup Artist/Hairstylist
Freelace
01.2013 - 03.2020
- Maintained high clientele
- Suggestive selling of products and services
- Provided strong customer service skills.
- Knowledge of state health and safety rules and requirements
- Conducted consultations to understand the client's desired outcome and assessed skin type and face structure.
Executive Assistant
New Vista Health Services
09.2016 - 05.2017
- Assisted CEO, CFO, H.R., and payroll as well as other departments with given tasks
- Transcribed meeting minutes to leadership and senior management teams or other events.
- Organized and maintained stock of office supplies and other materials
- Coordinated and planned appointments and events
- Handled confidential and sensitive information with discretion and tact.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Receptionist/Activities Assistant
New Vista Nursing And Rehabilitation Center
04.2013 - 09.2016
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered heavy call volume on a multiple-line phone system and transfer to appropriate personnel, station, or department
- Maintained visitor log for entering and leaving facility for security purposes.
- Managed multiple tasks and met time-sensitive deadlines.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Ensure a safe environment for residents, staff and visitors
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted residents to and from various daily activities as well as encouraged participant socialization and implemented activities that accommodate various abilities
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Helped nurses translate information to patients or family
- On-call to assist nurses with one-on-one care for patients who are at high risk of falling.
Volunteer
LA's Best
01.2010 - 01.2011
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Supervised free play and other activities to keep children safe.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Assisted children with assignments providing constructive feedback to students based on results.
Education
Bachelor of Science - Public Health
California State University - Los Angeles
Los Angeles, CA2023
A.S - Health Science
Los Angeles Mission College
Sylmar, CA2020
Skills
- Maintain privacy and confidentiality
- Excellent customer service
- Ability to work independently or as part of a team
- Analytical and Critical Thinking
- Cultural Awareness
- Good Telephone Etiquette
- Active Listening Skills
- Data Entry
- Flexible with ability to adapt quickly and smoothly
- Personalized Patient Assistance
- Emotional Support
- Educational Strategies
- Effective verbal and written communication skills
Certification
First Aid/CPR, American Heart Association
Languages
Spanish
Timeline
Adjunct Instructor
Los Angeles Community College District
06.2024 - Current
Parent Coach
Providence Holy Cross Medical Center
04.2023 - Current
Student Intern/Volunteer Income Tax Assistance
Young & Healthy
01.2023 - 06.2023
Health Coordinator/NICU Unit Secretary
Providence Holy Cross Medical Center
01.2021 - 04.2023
Registered Behavior Technician
Easterseals
05.2018 - 01.2021
Respite Care Provider
360 Behavioral Health
02.2018 - 06.2021
Executive Assistant
New Vista Health Services
09.2016 - 05.2017
Receptionist/Activities Assistant
New Vista Nursing And Rehabilitation Center
04.2013 - 09.2016
Makeup Artist/Hairstylist
Freelace
01.2013 - 03.2020
Volunteer
LA's Best
01.2010 - 01.2011
First Aid/CPR, American Heart Association
Bachelor of Science - Public Health
California State University - Los Angeles
A.S - Health Science
Los Angeles Mission College
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