Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Delgado

Gastonia,NC

Summary

To continue developing a well-rounded career in risk management where I can apply my skills I have acquired through professional work experiences and education to help advance the line of business’ goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

Financial Crimes Analyst II

Truist Bank
05.2024 - Current
  • Analyzed client information and transaction patterns to identify potential risks effectively.
  • Collaborated with cross-functional teams to resolve KYC-related issues and improve processes.
  • Provided strategic recommendations based on risk assessments to support decision-making processes.
  • Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
  • Reviewed new prospect KYC documents to meet requirements and determine business model risk.
  • Supported KYC processes for prospective and existing customers.
  • Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention.

Financial Crimes Associate

Wells Fargo & Co.
12.2021 - 03.2024
  • Assisting with the alert fraud and AML workload and the monitoring for SARS patterns/activity.
  • Conduct in-depth investigations into flagged transactions to determine CTR/BSA compliance.
  • Maintained comprehensive documentation of investigations and findings for court proceedings.
  • Use critical thinking skills to make well supported decisions when to file and not file a suspicious activity report (SARs) based on findings.
  • Prepared written investigation summaries.

Senior Fraud & Claims Operations Representative

Wells Fargo & Co.
04.2017 - 12.2021
  • Subject Matter Expert such as assisting with new hire training with best practices and procedures.
  • Conducted QA side by side coaching sessions with peers.
  • Conducted risk assessments to identify potential risk of customer impersonations and developed strategies to mitigate risk of customer profile compromise.
  • Monitor and analyze risk metrics to identify emerging fraud trends and patterns in Account Takeover.
  • Prepared documentation and refer cases to Identity Theft Operations (ITO) and Suspected Financial Abuse reports to government agencies.

Fraud & Claims Operations Representative

Wells Fargo & Co.
04.2016 - 04.2017
  • Review customer and account activity to detect potential fraud situations with customer contact on outbound calls in order to close card and file claims reports.
  • Performed financial investigations in a fast-paced inbound call center queue operating on debit and credit products.
  • Monitor transactions and account activity for signs of irregularities or potential fraud.

Education

Associate degree - criminology and forensic technology

ITT Technical Institute

Skills

  • Proficient in financial crimes investigation
  • Anti-money laundering expertise
  • Experienced in creating Suspicious Activity Reports
  • Bilingual communication in English and Spanish
  • Proficient in Microsoft Office
  • Data analysis using MS Excel

Timeline

Financial Crimes Analyst II

Truist Bank
05.2024 - Current

Financial Crimes Associate

Wells Fargo & Co.
12.2021 - 03.2024

Senior Fraud & Claims Operations Representative

Wells Fargo & Co.
04.2017 - 12.2021

Fraud & Claims Operations Representative

Wells Fargo & Co.
04.2016 - 04.2017

Associate degree - criminology and forensic technology

ITT Technical Institute

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