Jacqueline Del valle
Tampa,FL
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CITY CARRIER PROCESSOR
USPS
04.2016 - Current
- Worked closely with other employees in mail office and handled various administrative tasks.
- Collected money for postage due and cash on delivery fees.
- Planned and cased mail in sequence of delivery for designated route.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Maintained organized work area by cleaning and removing hazards.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Provided professional services and support in a dynamic work environment.
- Paid attention to detail while completing assignments.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
PATIENT CARE TECH
JOHN KNOX VILLAGE REHAB (BAY CARE)
05.2012 - 08.2015
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Documented patient information and care activities in electronic health record.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Supported needs of 15+ residents under long-term care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients between rooms and appointments or testing locations.
MEDICAL ASSISTANT (EXTERNSHIP)
DR. KOTILA CHIROPRACTIC
04.2012 - 07.2012
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Worked with patients dealing with various injuries such as sports, and lifestyle changes stress.
- Implemented pain management strategies and specialized operations to improve patient health and reach recovery objectives.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
VOLUNTEER ADMINISTRATIVE ASSISTANT
METROPOLITAN MINISTRIES
07.2010 - 05.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- pantry stocking, distribution
- assistance with DCF applications
- Translation assistance
MEDICAL RECORDS ASSISTANT ( INTERNSHIP)
Salem Haven Skilled Nursing & Rehabilitation
05.2009 - 12.2009
- Set up Admission charts, Obtain & coordinate physicians signatures, Filed, thinned and update face sheets, & diagnosis codes, Generated reports & store end of year closing of records, Carried out Medical information regulations: pay source/billing status changes, Followed rules & regulations per HIPAA, OSHA
- Filed records for timely retrieval.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Printed and photocopied documents to provide patients with copies of medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Education
Associate of Science - Medical Assistant
Fortis College -
Largo, FL05-2012
HEALTH CLAIMS SPECIALISTS - Medical Billing & Coding
THE SALTER SCHOOL
01.2010
Skills
- Administrative in Medical, Mail processing, Delivery and Warehouse settings operations
- Detail oriental, ability to multitask, willing to be trained and go along with the company's vision and customer needs
- Individualized Education Plans
- Behavior Support Plans
Certification
CPR/BLS
RBT 40hours Certification /in Process
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CITY CARRIER PROCESSOR
USPS
04.2016 - Current
PATIENT CARE TECH
JOHN KNOX VILLAGE REHAB (BAY CARE)
05.2012 - 08.2015
MEDICAL ASSISTANT (EXTERNSHIP)
DR. KOTILA CHIROPRACTIC
04.2012 - 07.2012
VOLUNTEER ADMINISTRATIVE ASSISTANT
METROPOLITAN MINISTRIES
07.2010 - 05.2011
MEDICAL RECORDS ASSISTANT ( INTERNSHIP)
Salem Haven Skilled Nursing & Rehabilitation
05.2009 - 12.2009
Associate of Science - Medical Assistant
Fortis College -
HEALTH CLAIMS SPECIALISTS - Medical Billing & Coding
THE SALTER SCHOOL