Jacqueline DeMarco
Roanoke
Summary
Strategic and results-driven education leader with over 15 years of experience in healthcare, blending clinical expertise with a passion for innovative educational design. Proven track record in developing and delivering engaging, evidence-based curricula for healthcare professionals. Skilled in leading cross-functional teams, mentoring leaders, and implementing learning and development strategies to drive organizational growth and employee performance. Strong background in regulatory compliance, leadership development, and cultivating high-performing teams. Dedicated to advancing the pharmacy profession through comprehensive training programs that align with both industry standards and organizational objectives. Seeking to leverage extensive experience in education, clinical pharmacy, and talent development to lead and shape transformative learning initiatives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
HR Manager, Education & Organizational Development
Carilion Clinic
01.2021 - Current
- Leads teams to design and implement comprehensive orientation education processes to support employee engagement, reduce turnover, and ensure consistent role readiness.
- Led teams in the successful assign and deliver of over 26,000 learning experiences annually, including instructor-led sessions, virtual classrooms, and e-learning modules to support onboarding, ongoing development and regulatory education.
- Oversaw development and deployment of regulatory and compliance training, ensuring accurate education assignments and adherence to local, state, and federal healthcare regulations.
- Conducted training needs analyses to identify root causes of performance gaps and implemented targeted learning solutions to improve operational outcomes.
- Improved customer satisfaction and learner experience by resolving issues promptly, maintaining transparent communication, and delivering consistently high-quality educational support.
Learning and Organizational Development Consultant
Centra Health
12.2018 - 01.2021
- Designed and delivered blended learning programs- including e-learning, virtual instructor-led sessions, and in-person workshops—customized to meet the diverse needs of employees across departments.
- Created and launched a Leadership Academy to develop high-potential talent and strengthen the organization’s future leadership pipeline.
- Conducted comprehensive training needs analyses to identify leadership development gaps and inform targeted learning solutions.
- Developed specialized education and training to support the rollout of updated NIOSH guidelines and USP regulations for nursing and pharmacy teams.
- Led the design of interactive training programs to support successful implementation and adoption of a new enterprise resource planning (ERP) system.
- Utilized a range of interactive authoring tools (e.g., Articulate, Adobe Captivate, iSprings) to create engaging learning content that improved knowledge retention and learner satisfaction.
- Developed and implemented a strategic development plan to enhance organizational performance and drive capability growth across all levels of the workforce.
Pharmacy and Retail Operations Manager
Walgreens
11.2016 - 11.2018
- Oversaw daily pharmacy operations across retail, compounding, and specialty pharmacy locations, ensuring efficiency, regulatory compliance, and high-quality patient care.
- Implemented comprehensive onboarding and orientation programs for pharmacists, pharmacy interns, and pharmacy technicians, improving role readiness and reducing ramp-up time.
- Mentored entry-level managers in performance management practices, including the effective use of engagement strategies and creating a culture of accountability and recognition.
- Partnered with corporate workforce development partners to analyze workforce data and identify opportunities to close organizational gaps through targeted talent strategies.
- Monitored and ensured ongoing compliance with state and federal pharmacy regulations, initiating and executing corrective actions as necessary.
- Analyzed and reported operational trends to senior leadership, providing insights that informed strategic decision-making and resource allocation.
Organizational Learning Specialist
Walgreens
10.2013 - 11.2016
- Designed and delivered training programs for enterprise systems including Kronos, Cornerstone, and PeopleSoft, improving system adoption and user efficiency.
- Supported leadership development across 70+ business units, impacting approximately 4,300 employees and 225 managers through targeted learning initiatives.
- Completed a high-impact recruitment assignment, successfully filling 96 critical roles in the Eastern Region through strategic sourcing and stakeholder collaboration.
- Created and delivered recruitment training for leaders, enhancing leadership capabilities and promoting a high-touch, candidate-centered hiring strategy.
- Implemented a data-driven onboarding and turnover reduction strategy, achieving a 28% decrease in turnover for critical roles.
- Facilitated a culture transformation program, leading strategy execution and adoption initiatives across key business areas.
- Developed district leaders to champion diversity, equity, and EEO compliance in recruitment and talent practices.
- Developed and rolled out a performance management education program for leaders, later adopted organization-wide to drive consistent talent development.
- Created and led a leadership engagement training program, resulting in measurable improvements in satisfaction and retention.
- Provided HR support to unionized business units, navigating complex labor relations under a collective bargaining agreement.
- Identified and led process improvement initiatives, reducing waste by $170,000 in a pilot group and scaling the program to achieve $14 million in organizational savings.
- Delivered key HR metrics and insights to leadership, enhancing their ability to interpret and act on human capital data.
- Oversaw training teams in delivering professional education aligned with Pharmacy Technician Certification Board (PTCB) standards.
- Evaluated learning program effectiveness using adult learning principles and presented recommendations to senior leadership to drive continuous improvement.
Assistant Store Manager, Retail & Pharmacy
Walgreens
05.2006 - 10.2013
- Developed and coached staff to build internal talent pipelines for leadership and pharmacy roles, including site specific pharmacy technician training plans.
- Supported pharmacy operations during peak periods, contributing to workflow efficiency by assisting with prescription filling, compounding, and data entry for pharmacist verification.
- Led onboarding and training for new retail and pharmacy team members, ensuring smooth integration and accelerating time-to-productivity.
- Managed a team of 30–45 employees, providing direction, performance feedback, and operational oversight to drive team engagement and productivity.
Education
Ed.D. - Education: Instructional Design & Technology
Liberty University
Lynchburg, VA04-2025
Master of Arts - Human Resources Management
Keller Graduate School of Management
Downers Grove, IL2019
Bachelor of Arts - Psychology
University of South Florida
Tampa2012
Certification
- InsideOut Development – GROW Coaching Model, Certified Facilitator
- Partners In Leadership – Accountability Builder, Certified Facilitator
- Partners In Leadership – The Oz Principle, Certified Facilitator
- CultureWorks – All In Culture Training, Master Facilitator
- VitalSmarts – Crucial Conversations, Certified Facilitator
- Certified Pharmacy Technician (CPhT), Pharmacy Technician Certification Board (PTCB)
Awards
Award for Supporting Recruitment of Persons with Disabilities
New York State Office of Adult Career and Continuing Education Services – Vocational Rehabilitation (ACCES-VR)
Recognized for outstanding commitment to inclusive hiring practices and promoting workforce accessibility for individuals with disabilities.
Timeline
HR Manager, Education & Organizational Development
Carilion Clinic
01.2021 - Current
Learning and Organizational Development Consultant
Centra Health
12.2018 - 01.2021
Pharmacy and Retail Operations Manager
Walgreens
11.2016 - 11.2018
Organizational Learning Specialist
Walgreens
10.2013 - 11.2016
Assistant Store Manager, Retail & Pharmacy
Walgreens
05.2006 - 10.2013
Ed.D. - Education: Instructional Design & Technology
Liberty University
Master of Arts - Human Resources Management
Keller Graduate School of Management
Bachelor of Arts - Psychology
University of South Florida
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