Jacqueline Derry
IT Business Analyst
Westbury,NY
Summary
Seasoned Business Analyst with experience working cross functionally in the development, documentation, and delivery of process innovation to attain goals for both business and IT groups. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision making while utilizing strong communication and task prioritization skills.
Overview
15
15
years of professional experience
Work History
IT Business Analyst
The Adecco Group
01.2018 - 08.2022
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement
- Conducted interviews with key business users to collect information on business processes and user requirements
- Created detailed functional requirements.
- Liaison between stakeholders, end business users and technical teams
- Collaborated with groups across North American organization to ensure business and technology alignment
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
- Improved business direction by prioritizing customers and implementing changes based on collected feedback
- Identified process inefficiencies through gap analysis and outlined sensible solutions
- Partnered with developers to automate manual processes, saving time and money while decreasing payroll errors
- Performed QA, system integration, and user acceptance testing to ensure quality product delivery to end users
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
Business Analyst - Operations & Payroll Compliance
The Adecco Group
03.2015 - 01.2018
- Obtained high level business requirements and produced detailed functional analysis to present to technical staff in an effective and thorough manner
- Communicated business and functional requirements between business and technical teams to ensure proper implementation
- Collaborated with technical teams to run year end processes and issue over 300,000 W2's annually for US, Canada and Puerto Rico
- Researched and evaluated alternative solutions while recommending the most efficient solutions
- Assisted technical staff with managing testing cycles, analyzing test results and communicating results to end users
- Served as liaison between the programmers and end users to ensure project requirements are met
- Monitored and researched legislative changes pertaining to paid sick leave, minimum wage changes and any issues impacting payroll compliance for both US and Puerto Rico while communicating those changes to internal staff and field staff
- Contact point for ICOFR Audits
Payroll Specialist
The Adecco Group
07.2007 - 03.2015
- Performed calculations in overtime, vacation and customer specific hours to provide accurate data to payroll processing database
- Verified and submitted timekeeping information for accurate and efficient payroll processing
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution
- Managed payroll data entry and processing for 80,000 employees to comply with predetermined company guidelines
- Reviewed time records to verify accuracy of information
- Documented and processed all garnishments for bankruptcies, student loans and child support orders
- Researched payroll errors and processed payments for federal and state taxes, Social Security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings
- Calculated payroll deductions by accurately using PeopleSoft and processed payroll to meet preset requirements
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies
- Assisted accounting with both internal and external audits relating to processing of payroll
- Documented procedures, identified areas to improve internal controls and gain additional efficiencies and implemented policy changes
- Collaborated with technology programmers to remedy system problems to achieve timely employee payments
Education
Business Management
Long Island University
Greenvale, NYSkills
- User Acceptance Testing (UAT)
- Test Case Scenarios
- Project Management
- Time Management
- ServiceNow
- Judgment and Decision-Making
- Microsoft Office Suite
- Business Requirements
Additional Information
Available upon request
Timeline
IT Business Analyst
The Adecco Group
01.2018 - 08.2022
Business Analyst - Operations & Payroll Compliance
The Adecco Group
03.2015 - 01.2018
Payroll Specialist
The Adecco Group
07.2007 - 03.2015
Business Management
Long Island University
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