JACQUELINE DESILVA
Medford,OR
Summary
Top-performing healthcare executive with 20+ years of experience driving operational excellence and profitability across clinical settings. Proven track record of leading transformative change, building high-performing teams, and optimizing clinical operations for sustainable growth. Expertise in risk management, quality assurance, and regulatory compliance, with a focus on improving patient outcomes and enhancing organizational efficiency.
Overview
18
18
years of professional experience
Work History
Legal Nurse Consultant
Freelance Consultant
2024.01 - Current
- Conduct in-depth medical case reviews and provide expert testimony to legal teams in trauma, ICU, and emergency care cases.
- Delivered actionable insights on medical malpractice, personal injury, and healthcare litigation, supporting favorable case outcomes..
Chief Executive Officer
Pain Specialists of Southern Oregon/Crater Lake Surgery Center
2023.01 - Current
- Oversaw operations for two pain clinics, a two-OR surgery center, and a referral center with 80+ employees and 12 providers.
- Results: Grew clinic profitability by 139% and ASC profitability by 407% within the first nine months of leadership.
- Centralized leadership and initiated culture changes that led to improved efficiency and employee satisfaction.
- Established a scheduling department that reduced inefficiencies and streamlined patient appointments, enhancing patient satisfaction.
Clinical Director/Facility Administrator
Crater Lake Surgery Center Clinical
2022.01 - 2023.01
- Improved operational workflows and staff productivity by optimizing provider OR block scheduling.
- Maintained AAAHC accreditation and implemented corrective actions for compliance issues, ensuring regulatory standards were met.
- Managed high-quality patient care while promoting fiscal responsibility and operational efficiency.
Manager Trauma and Emergency Preparedness
Asante Rogue Regional Medical Center
2012.01 - 2022.01
- Reduced trauma nurse education costs by over 50% while expanding the number of instructors statewide, enhancing support for trauma programs across multiple organizations.
- Earned two national certifications and became one of the first 300 nurses nationwide to achieve TCRN certification during its beta phase.
- Led all aspects of a trauma program and a system-wide emergency preparedness program, demonstrating excellence in leadership and operations management.
- Elevated the trauma program from Level III to Level II state designation by executing a 2-year strategic plan, significantly improving the program’s capabilities and reputation.
- Pioneered and implemented the program’s quality improvement plan, resulting in enhanced patient care and operational efficiency.
- Mentored trauma leaders statewide, enabling them to customize and improve their own programs, driving consistent adherence to regulatory standards across Oregon.
- Advised state committees on trauma regulatory standards and legislation, positioning the organization as a thought leader in trauma care in Oregon.
- Doubled meeting attendance and provider engagement at multidisciplinary quality meetings by streamlining meeting content and leveraging strong time management and organizational skills.
- Improved hospital preparedness by actively engaging leadership teams in emergency preparedness initiatives, fostering greater ownership and accountability in disaster planning.
Emergency Department RN/Charge Nurse
Asante Rogue Regional Medical Center
2007.01 - 2012.01
- Improved patient care coordination by working closely with physicians and clinical teams to optimize treatments, interventions, and care plans, enhancing the overall continuum of care.
- Streamlined department operations during night shifts by fostering effective problem-solving and improving workflow, resulting in enhanced patient throughput and efficiency.
- Cultivated a culture of patient safety and excellence by ensuring the delivery of high-quality, cost-effective care, prioritizing patient comfort, dignity, and satisfaction.
- Accurately monitored patient progress, recording vital signs, recovery data, and medication effects to support timely interventions and effective care management.
- Expanded team capacity and expertise by training and mentoring nursing staff, fostering professional development and growth, and improving patient care delivery across the department.
Education
Executive Master of Business Administration -
Quantic School of Business and Technology
01.2024
Bachelor of Science, Nursing, summa cum laude -
University of Texas at Arlington
01.2021
Associate Degree, Nursing -
Randolph Community College
01.2000
Skills
- Risk Management
- Quality Assurance
- Performance Improvement
- Clinical and Business Operations
- Physician Collaboration
- Team Building
- Data Analysis
- Policy and Program Development
- Strategic Budget Planning
- Improving Patient Outcomes
- Aptitude for Regulatory Standards
- Business Acumen
- Medical Billing Familiarity
- Oral communication
- Healthcare regulations
- Clinical expertise
- Quality Control
- Executive Leadership
- Strategic Visioning
- Organizational Leadership
- Project Management
- Strategic Planning
Affiliations
- Board of Directors for the Children’s Advocacy Center of Jackson County
- Board of Directors for The State of Jefferson EMS Conference
- Former Oregon Area Trauma Advisory Board 5 (ATAB 5) Chair
- Former Chair of Oregon State Emergency Medical Systems for Children (EMS-C)
- Former Appointed member of the Oregon State Trauma Advisory Board (STAB)
Timeline
Legal Nurse Consultant
Freelance Consultant
2024.01 - Current
Chief Executive Officer
Pain Specialists of Southern Oregon/Crater Lake Surgery Center
2023.01 - Current
Clinical Director/Facility Administrator
Crater Lake Surgery Center Clinical
2022.01 - 2023.01
Manager Trauma and Emergency Preparedness
Asante Rogue Regional Medical Center
2012.01 - 2022.01
Emergency Department RN/Charge Nurse
Asante Rogue Regional Medical Center
2007.01 - 2012.01
Executive Master of Business Administration -
Quantic School of Business and Technology
Bachelor of Science, Nursing, summa cum laude -
University of Texas at Arlington
Associate Degree, Nursing -
Randolph Community College
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