Jacqueline Diaz
Windsor ,CA
Summary
Dedicated and empathetic professional with a proven track record in customer service and cash handling, honed at Estrellas Market. Skilled in creating a welcoming environment and resolving complaints, enhancing customer loyalty. Demonstrates exceptional teamwork and cleanliness standards, contributing to a productive and hygienic working environment. Achieved a significant improvement in customer satisfaction through meticulous attention to detail and proactive problem-solving.
Overview
5
5
years of professional experience
Work History
Cashier
Estrellas Market
10.2023 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Family Babysitter
López Family
01.2021 - 09.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s well-being by providing a safe and nurturing environment.
- Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided healthy meals and snacks for children, adhering to any dietary restrictions or preferences.
- Maintained open communication lines with parents regarding their child''s progress, needs, and concerns.
- Planned fun outings and educational activities to keep children entertained.
- Communicated with parents regarding children's progress and development, raising any issues.
- Administered medications by following strict instructions from parents.
- Taught children basic life skills, manners and personal hygiene.
- Developed games and activities using arts and crafts to support learning and verbal skills.
Daycare Assistant
Crystal Alvarez
05.2020 - 12.2020
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
- Restocked supplies and personal hygiene products for use by students.
- Coordinated engaging arts-and-crafts projects for students to express their creativity while developing fine motor skills.
- Provided nutritious meals and snacks to promote healthy eating habits among children.
- Collaborated with colleagues to create supportive and nurturing environment for all children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Education
Associate In Culinary Arts And Restaurant Manageme - Culinary
Santa Rosa Junior College
Santa Rosa, CAHigh School Diploma -
Windsor High School
Windsor, CA06.2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Customer relations
- Cash register operation
- Order taking
- Professionalism and courtesy
- Cash register systems
- Cash handling expertise
- Product restocking
- Refunds and exchanges
- ID verification
- Knife skills
- Food presentation
- Allergen awareness
- Food plating
- Butchery techniques
- Baking techniques
- Kitchen safety
- Sanitation practices
- Cleanliness and sanitation
- Temperature control
- High hygienic standards
- Quality control
- Measuring and portioning
- Team building
- Food storage
- Multitasking and organization
- Teamwork and collaboration
- Cleaning and organization
- Kitchen organization
- Works Well Under Pressure
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Estrellas Market
10.2023 - 12.2024
Family Babysitter
López Family
01.2021 - 09.2023
Daycare Assistant
Crystal Alvarez
05.2020 - 12.2020
Associate In Culinary Arts And Restaurant Manageme - Culinary
Santa Rosa Junior College
High School Diploma -
Windsor High School
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