Jacqueline Diaz
Inglewood,CA
Summary
Skilled property management professional experienced in resident relations, maintenance coordination, and maintaining properties with high occupancy percentage. Adapt at working effectively unsupervised, quickly mastering new skills, and desire to take on new challenges. Committed to delivering exceptional service and contributing to the success of the Property Management team.
Overview
4
4
years of professional experience
Work History
Assistant Property Supervisor
Kingston Management Group
Santa Monica, CA
07.2024 - Current
Assistant Property Manager
CIM Group
Santa Monica, CA
08.2022 - 02.2024
- Assist in preparation of monthly financial reports; Accruals, Monthly Rent Posting, and AR Reports, bad debt reconciliation.
- Processed CapEx jobs for properties in Yardi Elevate.
- Prepared property management monthly service contracts.
- Coordinate maintenance and make ready tasks with maintenance supervisor.
- Assist in the processing of Affordable Housing applications and renewals.
- Composed letters, notices, resident memos, emails, newsletters, and other written correspondence.
- Process new applications and collect necessary documents from prospective residents.
- Respond to complaints, concerns, and service request in a timely manner.
- Process resident move-outs and apply necessary charges to security deposit refunds.
- Conduct apartment tours to potential residents and assist in finding a suitable rental apartment. Provide detail information about available apartments options and information about the property features.
- Assist in gathering proposals and manage vendor compliance requirements.
- Assist with resident inquiries including rent payments, utilities charges, work orders, service request, and other related matters.
- Maintained zero delinquency.
- Process new lease renewal offers. Assist residents in any area of negotiation to renewed their lease agreement.
- Review and submit invoices from vendors, and service providers for payment.
- Trained new hired team members on company policies and procedures.
Skills
Ability to meet deadlines
Multi-task within a fast-paced environment
Teamwork
Adaptability
Customer Service
Time Management
Timeline
Assistant Property Supervisor
Kingston Management Group
07.2024 - Current
Assistant Property Manager
CIM Group
08.2022 - 02.2024