Jacqueline Diaz-Graham
East Elmhurst,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Co-Founder
Ask Chef Ryan
New York, NY
11.2020 - 07.2024
- Aligned company values, mission, and market impact goals to drive measurable growth and increase market presence.
- Researched competitors' products and services in order to identify gaps in the market.
- Oversaw content creation, management, and optimization to align with company's goals and audiences.
Dispatcher
The Migrant Kitchen
New York, NY
04.2020 - 11.2020
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Updated records of driver locations, delays, and cancellations.
- Resolved customer complaints related to service issues or delays.
Guest Relations Coordinator
Eataly NYC Flatiron
New York, NY
04.2019 - 03.2020
- Coordinated with other departments to ensure excellent customer service.
- Oversaw the daily operations of the front desk, including reservations, guest inquiries, and complaints.
- Maintained accurate records of guest preferences in order to provide a more personal experience for future visits.
Business Relations Specialist
Verizon
New York, NY
09.2000 - 10.2018
- Educated and engaged new and established customers, while creating innovative business solutions for their needs.
- Coached and developed associates on steps to take to improve call handling performance and overall productivity.
- Generated revenue and consistently exceeded sales quota (100 k) monthly from products and services.
Education
Associate of Science - Interdisciplinary Studies
SUNY Buffalo State
Buffalo, NY06-2007
Skills
- Customer Relations
- Interpersonal Skills
- Problem-solving abilities
- Time Management
- MIssion and Vision
- Intuit QuickBooks
- Innovative and Visionary
- Adaptability
Languages
Spanish
Full Professional
Timeline
Co-Founder
Ask Chef Ryan
11.2020 - 07.2024
Dispatcher
The Migrant Kitchen
04.2020 - 11.2020
Guest Relations Coordinator
Eataly NYC Flatiron
04.2019 - 03.2020
Business Relations Specialist
Verizon
09.2000 - 10.2018
Associate of Science - Interdisciplinary Studies
SUNY Buffalo State