Jacqueline Dion
Portland
Summary
Results-oriented professional with extensive experience in operations, business development, and strategic partnerships within human-centered industries. Passionate about leveraging leadership expertise to drive mission-driven organizations forward.
Overview
15
15
years of professional experience
Work History
Administrator/Executive Director
Signature Healthcare at Home – Hospice
02.2020 - Current
- Organizes, Coordinates, and directs all administrative functions of the program
- Plans and Directs all operations to ensure provision of appropriate and comprehensive patient care
- Establishes and oversees budget and accounting program
- Ensures organizational compliance with legal, regulatory and accreditation requirements
Director Of Business Operations
Seasons Hospice and Palliative Care of Oregon
07.2017 - 02.2020
- Responsible for overseeing daily operations and management of the revenue cycle
- Act as local human resources manager, including onboarding, performance management and progressive discipline
- Manage and maintain contracts with outside vendors and community partners
- Promote productivity and quality standards of all team members
- Manage staff and office environment, preparing work schedules and assigning specific duties
Hospice Care Consultant
Seasons Hospice and Palliative Care of Oregon
07.2014 - 07.2017
- Responsible for census growth and development of business partnerships for start-up hospice program
- Built and maintained community relationships with a large spectrum of referral sources related to long term care and medical community
- Community outreach for brand recognition and hospice education
- Hosted, facilitated, and presented in-services and CEs to provide education on hospice and other related topics
Intake Coordinator
Serenity Hospice and Palliative Care
12.2013 - 07.2014
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Enhanced patient satisfaction with timely and accurate information during admission process.
Community Liaison
Serenity Hospice and Palliative Care
06.2011 - 08.2013
- Business development role in untouched territory
- Grew monthly referrals from Clackamas County by 1000% in first year
- Customer Service and account maintenance
Hospice Aide
Serenity Hospice and Palliative Care
10.2009 - 06.2011
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Fell in love with the hospice medicare benefit for providing comprehensive IDT care in the home for end of life patients
Education
B.S. - Liberal Studies
Portland State University
Portland, OR12.2007
Skills
- Quickly learns and recognizes processes and improvements
- Strong focus on building healthy workplace cultures to support caring clinical teams
- Collaborative and relationship focused leader
- Effective communicator in written and verbal platforms
- Problem Solver
- Customer Service oriented
- Optimizes productivity of teams
- Innovative and Creative
Timeline
Administrator/Executive Director
Signature Healthcare at Home – Hospice
02.2020 - Current
Director Of Business Operations
Seasons Hospice and Palliative Care of Oregon
07.2017 - 02.2020
Hospice Care Consultant
Seasons Hospice and Palliative Care of Oregon
07.2014 - 07.2017
Intake Coordinator
Serenity Hospice and Palliative Care
12.2013 - 07.2014
Community Liaison
Serenity Hospice and Palliative Care
06.2011 - 08.2013
Hospice Aide
Serenity Hospice and Palliative Care
10.2009 - 06.2011
B.S. - Liberal Studies
Portland State University
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