Summary
Overview
Work History
Education
Skills
Timeline
Generic
JACQUELINE DIORAZIO

JACQUELINE DIORAZIO

Cape Coral,FL

Summary

Sales and Mortgage Personable, committed, and results-driven processing and operations professional with over 35 years of combined experience in sales, timeshare, accounts management, secretary assistant and entrepreneurial roles. Possesses a solid foundation in streamlining operational procedures, problem solving, and deep knowledge within helping others. Outstanding communicator able to work with diverse colleagues to produce value. Helping other is at the heart of all that I do, and seeking to give 110% to the most suitable company. Seasoned collaborator experienced in meeting needs, improving processes and exceeding in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Legal Secretary equipped with positive attitude and proven success functioning well in large corporate office environments. Positive relationships with court officials, and handling 30 incoming calls .

Overview

30
30
years of professional experience

Work History

Real Estate Agent

Exit Realty Central
03.2023 - Current
  • Developed and maintained courteous and effective working relationships.

Sales Associate

City Furniture
01.2023 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed approximately 30 incoming calls and outgoing calls and emails and faxes and holding customer serviced calls.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Timeshare Sales Consultant

Hilton Grand Vacations Club
12.2021 - 01.2023
  • Increased customer satisfaction by providing personalized timeshare presentations tailored to their specific needs and preferences.
  • Developed strong client relationships for repeat business and referral opportunities, building a loyal customer base.
  • Boosted sales revenue with strategic marketing efforts and engaging communication skills during presentations.
  • Delivered comprehensive tours of resort properties, showcasing amenities and accommodations to prospective buyers.
  • Organized special events for existing timeshare owners, promoting additional property offerings leading to increased upsell opportunities.
  • And see about 4 to 5 customers a day.

Sales Associate

Camping World RV And Gander RV Sales
12.2019 - 02.2022
  • Boosted profit margins by effectively managing expenses, budget, and overhead whilst simultaneously increasing closing rate and optimizing product turns to increase client base by 35%
  • Addressed all customer complaints in a swift and effective manner, driving satisfaction and utilizing insights to adjust operational strategies and reduce issues significantly.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Doing videos for customers on different RV that are interested in.
  • Following up on the phone and keeping track and documenting everything.

Manager of Business Development and Sales

Stien Mart INC/ Patchington
11.2009 - 01.2014

Mortgage Loan Officer

ACES MORTGAGE AND INDIANA MORTGAGE FOUNDING
05.1997 - 12.2009

Legal Assistant

Lora Phipps Attorney At Law
02.1997 - 11.1997
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
  • Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
  • Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Managed approximately 50 to 75 incoming calls , emails and faxes pre day from customers

Owner

Quality Air Sales
01.1994 - 06.1997
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Closing the deals over the phone, helping my telemarketers setting 30 appointment pre week for my reps.

Education

High School Diploma -

George Washington High School
Indianapolis, IN
05.1978

Skills

  • Customer Service
  • Accounts Management
  • Financial Analysis
  • Client Needs Assessment
  • Buyer Contracts
  • Mortgage Counseling
  • House Showings
  • Contracting
  • Sales Closing
  • Active Florida Real Estate License
  • Financial Administration
  • Employee Training
  • Closer
  • Partnership Development
  • Customer Sales

Timeline

Real Estate Agent

Exit Realty Central
03.2023 - Current

Sales Associate

City Furniture
01.2023 - Current

Timeshare Sales Consultant

Hilton Grand Vacations Club
12.2021 - 01.2023

Sales Associate

Camping World RV And Gander RV Sales
12.2019 - 02.2022

Manager of Business Development and Sales

Stien Mart INC/ Patchington
11.2009 - 01.2014

Mortgage Loan Officer

ACES MORTGAGE AND INDIANA MORTGAGE FOUNDING
05.1997 - 12.2009

Legal Assistant

Lora Phipps Attorney At Law
02.1997 - 11.1997

Owner

Quality Air Sales
01.1994 - 06.1997

High School Diploma -

George Washington High School
JACQUELINE DIORAZIO