- Gardening
- Outdoor Recreation, including; Backcountry snowmobiling, Jeeping, Dirtbiking, and really anything that involves the outdoors
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- Gym Workouts
- Helping friends and family with various projects
JACQUELINE DONAHUE
WASECA,MN
Summary
I have accepted multiple roles at each job I have had, some of which include, marketing, customer relations, management, supply ordering, inventory, sales, financing, and hiring to name a few. I am quick and eager to learn just about anything. I take pride in my work ethic and the ability to handle many jobs at once.
Overview
8
8
years of professional experience
Work History
F&I Manager
Mankato Motorsports
04.2022 - Current
- Developed customized financing solutions tailored to each customer''s unique needs, resulting in higher close rates and satisfied clients.
- Conducted regular staff training sessions on F&I product offerings, enhancing their ability to educate customers effectively.
- Collaborated with sales team to maximize revenue opportunities while maintaining high levels of customer service.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts professionally as they arose.
- Worked closely with other departments to resolve any issues that arose during the sales process, maintaining a seamless experience for customers.
- Evaluated credit applications and provided recommendations for approval or denial based on thorough risk assessments and financial analysis, ensuring responsible lending practices were followed consistently.
- Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
- Consistently met or exceeded monthly sales goals, contributing to overall dealership success.
- Developed a strong referral network by providing exceptional customer experiences, leading to increased repeat business and referrals from satisfied clients.
- Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
- Streamlined processes for loan applications, resulting in faster approvals and increased customer satisfaction.
- Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.
- Enhanced dealership profitability through the successful sale of finance and insurance products.
- Oversaw online sales system to drive traffic and identify leads.
- Completed, reviewed and processed paperwork to finalize sales.
- Processed loan applications and monitored progress from start to finish.
- Worked with lending institutions to secure financing and fulfill contracts.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Compiled closing packages for drafting and presentation accuracy.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Marketing Manager
Mankato Motorsports
04.2020 - Current
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Optimized website content for improved search engine rankings and increased web traffic.
Bartender
The Mill Event Center
11.2018 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Bartender/Server Assistant
Backyard Bar & Grill
11.2020 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Cashier
Sportsmans Stop & Bait Shop
11.2016 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Waitress
Barney's Drive In
11.2016 - 11.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Waseca Jr. & Sr. High School
Waseca, MN05-2019
Skills
- Critical thinking
- Professional networking
- Customer relations
- Conflict resolution
- Administrative support
- Order processing
- Product knowledge
- Follow-up skills
- Active listening
- Problem resolution
- Relationship building
- Complaint handling
Accomplishments
I began at Mankato Motorsports as our receptionist, taking care of our marketing, phone calls, and customers. Eventually worked my way up to F&I Manager and still take care of the above items, along with ordering supplies, ensuring a clean dealership, and taking care of the 30 grown men I work with...
Interests
Timeline
F&I Manager
Mankato Motorsports
04.2022 - Current
Bartender/Server Assistant
Backyard Bar & Grill
11.2020 - 04.2023
Marketing Manager
Mankato Motorsports
04.2020 - Current
Bartender
The Mill Event Center
11.2018 - 11.2024
Cashier
Sportsmans Stop & Bait Shop
11.2016 - 11.2018
Waitress
Barney's Drive In
11.2016 - 11.2017
High School Diploma -
Waseca Jr. & Sr. High School
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