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Jacqueline Doty
Corporate Communications Strategist
Irvine,CA
Summary
With a rich background in sales, branding, and recruiting, I am uniquely positioned for the role at American Express SBS. My history of building client loyalty and expertise in fast-paced environments aligns with the demands of this position. Skilled in forming lasting relationships and adept at digital multitasking, I am committed to enhancing the American Express SBS team with unparalleled customer service and dedication.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Certified Life Coach + Brand Strategist
Clarity By Jacqueline Unlimited
Irvine, CA
07.2022 - Current
- Cultivate strong client relationships with small business owners through active listening
- Enhance branding strategies leading to increased market visibility and client satisfaction
- Demonstrate exceptional customer service skills by adjusting strategies based on direct feedback, ensuring client loyalty
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
Supplier Marketing Manager
Avetta
07.2021 - 06.2022
- Fostered positive relationships with 125k SaaS suppliers, addressing inquiries and ensuring clarity and satisfaction throughout our partnership
- Collaborated closely with the sales team to address potential customer objections, building trust through transparency and effective communication
- Displayed adaptability and multitasking by promptly addressing supplier queries during webinars, campaigns, and tradeshows.
Marketing Director
Kapi Residences
02.2019 - 06.2020
- Established a customer-centric branding and sales strategy that prioritized client needs and feedback
- Led a team with a core focus on customer service, training them to respond effectively to inquiries and resolve concerns promptly
- Used live-streamed apartment tours as a tool for real-time customer engagement, addressing questions and objections on-the-go, exemplifying adaptability during challenging times.
Assistant Director
VersaDial Solutions
06.2018 - 11.2018
- Engaged with customers directly to refine branding and sales strategies, ensuring messages resonated and met client expectations
- Addressed customer concerns and feedback in real-time, adjusting strategies to reflect the evolving needs of the B2B audience.
Education
Bachelor of Arts - Strategic & Corporate Communications
Chapman University
Orange, CA 02.2015 - 02.2017
Neuro-Linguistic Programming Practitioner
Transform Destiny
Costa Mesa, CA 02.2023 - 03.2023
Tony Robbins Leadership Training
Robbins Research International
01.2020 - 03.2023
Skills
Proven ability in guiding teams towards a customer-first approach, emphasizing responsiveness and empathyundefined
Software
Timeline
Neuro-Linguistic Programming Practitioner
Transform Destiny
02.2023 - 03.2023
Certified Life Coach + Brand Strategist
Clarity By Jacqueline Unlimited
07.2022 - Current
Supplier Marketing Manager
Avetta
07.2021 - 06.2022
Tony Robbins Leadership Training
Robbins Research International
01.2020 - 03.2023
Marketing Director
Kapi Residences
02.2019 - 06.2020
Assistant Director
VersaDial Solutions
06.2018 - 11.2018
Bachelor of Arts - Strategic & Corporate Communications
Chapman University
02.2015 - 02.2017