Jacqueline Dousten
Marana,AZ
Summary
Dynamic professional with a strong background in administration and customer service. Skilled in organization and data collection. I excel in enhancing client well-being and optimizing operational efficiency. With the ability to engage effectively with diverse populations while maintaining confidentiality and adhering to compliance standards.
Overview
5
5
years of professional experience
Work History
Caretaker
Right at Home
Oro Valley, AZ
10.2024 - 08.2025
- Provided companionship and emotional support by engaging clients in conversation and activities to enhance their emotional well-being.
- I reviewed the staff communication log and corresponding resident care plans daily for information regarding changes in resident service needs and/or health conditions.
- Maintained clear and accurate client records through daily documentation.
- Monitored resident needs and reported concerns to senior staff promptly.
Business Assistant
Associated Dental
Tucson, AZ
03.2024 - 10.2024
- Performed registration/check-in processes, including, but not limited to, data entry, intake forms, insurance verification, treatment plans, and payment options.
- Verified insurance eligibility benefits for services rendered with the payors and documented appropriately.
- Assisted in obtaining and validating pre-certification, referrals, and authorizations.
- Calculated and collected patient liability information according to the verification of insurance benefits, and expected reimbursement.
- Demonstrated proactive interpersonal communication skills while dealing with patient concerns through telephone calls, emails, and in-person conversations.
- Optimized patient flow using effective customer service/communication skills by communicating with internal and external customers, care team, management, and centralized services.
- Assisted in responding to requests for patient medical records according to company policies, procedures, and state and federal laws.
Behavior Technician
Centria Healthcare
Oro Valley, AZ
03.2023 - 03.2024
- Worked with children on the autism spectrum, implementing individualized behavior intervention plans under the guidance of a Board Certified Behavior Analyst (BCBA).
- Evidence-based techniques were used to teach communication, social, and daily living skills while reducing interfering behaviors.
- Developed and implemented creative and engaging lesson plans for students.
- Wrote reports summarizing data and progress for each client.
- Created a positive and productive environment when around clients and their families.
- Adhered to HIPAA compliance and maintained strict confidentiality.
Administrative Assistant
H&r Block
Tucson, AZ
12.2020 - 04.2023
- Supported a single retail office during tax season to consistently exceed client expectations, and provide daily operations direction for the tax office.
- Served as the point of contact for on-site escalated client service concerns.
- Lead daily activities to ensure tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals.
- Performed quality control checks on myself and my teammates to ensure quality ratings.
- Coordinated communication between clients and tax professionals for clarity.
- Maintained office supplies inventory to ensure uninterrupted operations.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated mailings, including sorting mail, preparing packages for shipping via courier service or postal service.
Education
Bachelor of Arts - Psychology
Arizona State University
Phoenix, AZSkills
- Organization skills
- Positive attitude
- Active listening
- Time management
- Problem solving
- Administration
- Data collection
- Emotional support
Languages
Spanish
Native/ Bilingual
Accomplishments
- Degree Honors- Cum Laude
- Dean's List - 3 semesters
Timeline
Caretaker
Right at Home
10.2024 - 08.2025
Business Assistant
Associated Dental
03.2024 - 10.2024
Behavior Technician
Centria Healthcare
03.2023 - 03.2024
Administrative Assistant
H&r Block
12.2020 - 04.2023
Bachelor of Arts - Psychology
Arizona State University
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