Jacqueline Drummy

• Communicated with insurance providers to resolve denied claims and resubmitted.
• Located errors and promptly refiled rejected claims.
• Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
• Identified and resolved patient billing and payment issues.
• Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
• Collected payments and applied to patient accounts.
• Precisely evaluated and verified benefits and eligibility.

• Communicated with insurance providers to resolve denied claims and resubmitted.
• Located errors and promptly refiled rejected claims.
• Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
• Identified and resolved patient billing and payment issues.
• Collected payments and applied to patient accounts.
• Posted and adjusted payments from insurance companies.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Precisely evaluated and verified benefits and eligibility.

Trained employees to perform Breath Alcohol testing, and collecting drug screens

• Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
• Followed safety protocols to maintain safe and secure laboratory environment.
• Prepared laboratory samples for analysis and performed data entry for accurate reporting.
• Prepared reagents and solutions, making readily available during testing for convenience.
• Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
• Trained and supervised new laboratory staff to improve skills in laboratory procedures.
• Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
• Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.