Jacqueline Duran
South Gate,CA
Summary
I am seeking opportunities to further enhance my educational background in criminal justice and public administration. I am interested in joining a company that can provide ongoing support for my professional development in the field of public administration. I possess a versatile skill set that includes expertise in scheduling, payroll management, discharge processes, and invoicing reconciliation. I have gained this knowledge through my experience collaborating with professional teams in Los Angeles and organizing high-profile events in Downtown Los Angeles. Furthermore, I managed the coordination of talent acquisition and conducted new hire orientations. I am authorized to work in the United States for any employer.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Care Provider
In Home Supportive Services
11.2020 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Ran errands for patients, did shopping, and picked up other necessities.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Planned and cooked nutritious meals to meet specific dietary needs.
- Organized medication and provided reminders according to schedule.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Kept individuals safe by removing hazards and correcting problems.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted social, emotional and physical health through diverse activities.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Evaluated client progress toward established annual and quarterly goals.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Used company software and databases to maintain records of services performed and patient conditions.
Security Coordinator
L.A. Live Properties LLC
02.2014 - 11.2020
- Responsible for scheduling of 100+ officers and 15+ supervisors
- Completed event and non-event schedules one week prior to the start to the following week for all team members
- Monitored and adjusted staffing levels for scheduled events by checking all shift cancellations and shift swaps
- Informed Managers on Duty of daily staff percentage in a timely manner
- Maintained department staffing templates in ABI Master Mind
- Worked closely with Security management team to adjust staffing numbers based on event need(s)
- In coordination with L.A
- LIVE Special Events Manager, generated all Event Codes for L.A
- LIVE according to monthly Event Calendar or added events not included on the calendar
- Created specialized skill codes and assign them to team members
- Responsible for daily time processing/payroll completion and overall attendance tracking
- Accountable for clearing any outstanding payroll errors by the end of each business day to ensure all hourly team members are paid correctly
- Issued proper rest/meal break penalties when appropriate
- Approved benefit pay requests
- Responsible for staffing all special events/staffing requests
- Ensured appropriate event billing codes are utilized for requested staffing needs
- Generated Event Costing Reports as requested by Security Management Team
- Served as a liaison between Human Resources, security management and team members to help prevent/resolve team member-related issues prior to escalation
- Ensured all completed employee forms are submitted to Human Resources in a timely manner
- Constant communication and follow-up, within 48 hours or less, with all team member inquiries
- Managed all email communications with Team Members including Employee Offers, schedule time change information, added/postponed events, Human Resources related information etc
- Regularly updated all relevant employee databases
- Employee Self Service (ESS): Managed ESS settings
- Inputted all trainings/certifications
- Assisted management with any special projects or assignments
- Assigned management with talent acquisition and New Hire orientation
- Created and submitted monthly revenue budgetary Excel sheet to the Director of Security.
- Engaged in risk analysis to develop standard operating procedures for potential emergencies and breaches of security.
- Supervised and provided day-to-day support to security staff, issuing guidance on management of security situations as they arose.
- Conducted regular inspections and audits of security systems, facilities and personnel to facilitate ongoing operational improvement.
- Initiated investigations into security breach events, analyzing findings to determine cause and develop preventive solutions.
- Maintained access control database, monitoring visitor traffic and analyzing for potential irregularities or risks.
- Served as point of contact for safety and security matters, maintaining positive rapport with local law enforcement and community leaders.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Security Dispatcher
L.A. Live Properties LLC
02.2014 - 02.2018
- Dispatched Security personnel to emergency and non-emergency calls for service
- Processed emergency and routine calls for service
- Answered incoming phone calls, operated CIP reporting dispatch system to enter calls for services
- Visually monitored 700 Tyco CCTV system interiors/exterior L.A
- Live Properties
- Communicated with security/police agencies to coordinate emergency/non-emergency calls
- Used proper security/police terminology to disseminate/receive information from field units, allied agencies for emergent and non-emergent calls
- Properly dispatch/categorize all call types for service
- Operated C-Cure access control system
- Knowledge of CCTV system established protocols/operations of all equipment including tracking maintenance needs of cameras, servers
- Acknowledge/identified the need for assistance of any operational issues that may affect views/footage.
Public Social Services
06.2003 - 02.2011
- Provided non-medical in home care and assistance with daily activities
- Closely work with and monitored patients to insure their safety in their homes
- Transportation to medical appointments and additional services to and from the home.
Police Records Clerk
Pasadena City College Campus Police
04.1998 - 10.2010
- Primary duties observe and report
- Supervised daily cadet functions
- Held briefings, inspections, audits, and reports on general cadet performance levels
- Live scan operator (fingerprinting services and data input)
- Billed customers, answered phone calls, entering information into the live scan machine, and digitally scanned individual fingerprints
- Front counter clerk
- Provided customer services to students and staff members attending and working in the college
- Cadet dispatcher: answered all non-emergency and emergency calls for assistance, organized, processed information via two way radios
- Relayed general information to the public and referred callers to proper offices
- Assigned abstracts forms for DMV holds
- Filed citation appeals within 21 day processing period
- Released and tagged lost and found items.
Education
Bachelor of Science - Criminal Justice
San Diego State University
San Diego, CA08.2023
Associate of Science - Criminal Justice
Pasadena City College
Pasadena, CA08.2021
Skills
- Microsoft Outlook (6 years)
- Microsoft Office (6 years)
- ABIMM Master Mind Proficient (2 years)
- Billing (2 years)
- Payroll (2 years)
- Microsoft Excel (6 years)
- Medication Distribution
- Emotional Development
- Clinical Quality Program Standards
- Strong Ethics
- First Aid Administration
- Emotional Support
- Physical Therapy Administration
- Records Maintenance
- Diet and Nutrition
- Daily Logs
Certification
P.O.S.T Certified Police Dispatcher
Present
Languages
Spanish
Native or Bilingual
Timeline
Care Provider
In Home Supportive Services
11.2020 - Current
Security Coordinator
L.A. Live Properties LLC
02.2014 - 11.2020
Security Dispatcher
L.A. Live Properties LLC
02.2014 - 02.2018
Public Social Services
06.2003 - 02.2011
Police Records Clerk
Pasadena City College Campus Police
04.1998 - 10.2010
Bachelor of Science - Criminal Justice
San Diego State University
Associate of Science - Criminal Justice
Pasadena City College
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