JACQUELINE EASTMAN
COVENTRY,USA
Summary
Professional specializing in vendor operations, purchasing, accounts payable, and healthcare operations with a focus on process efficiency. Expertise in optimizing purchasing processes and managing vendor invoice reconciliation. Proven success in streamlining operations and enhancing vendor communications, resulting in stronger partnerships. Track record of resolving discrepancies to improve vendor relationships and operational efficiency.
Overview
18
18
years of professional experience
Work History
Purchasing Analyst
NWN
Exeter, Rhode Island
06.2019 - 08.2026
- Reviewed and validated purchase orders for accuracy in costs, terms, and schedules.
- Processed new purchase order requests, ensuring timely fulfillment and alignment with project timelines.
- Tracked purchase orders post-submission, communicating updates to stakeholders until receipt confirmation.
- Formulated requests for proposals, quotes, and information to facilitate vendor selection.
- Resolved invoice discrepancies by communicating effectively with customers and vendors.
- Collaborated with finance operations, sales operations, and customer success to reconcile revenue adjustments.
- Compiled daily reports to enhance visibility into order processing metrics and support decision-making.
- Demonstrated proficiency in Microsoft Outlook, Excel, Word, Box, NetSuite, and Salesforce.
Medical Secretary/Scheduler
East Greenwich Endoscopy Center
East Greenwich, Rhode Island
11.2016 - 06.2019
- Registers all scheduled surgery appointments, while processing correct paperwork and documents for the patient's chart.
- Coordinated and entered schedules with health care professionals to ensure timely patient appointments.
- Processed incoming mail daily for distribution to departments. and distributed to appropriate departments for efficient communication.
- Collected co-pays from patients at the front desk., makes daily deposits and maintains reports.
- Performs and cross-checks weekly pathology reports.
- Maintained office supplies inventory by checking stock levels, placing orders, and verifying receipts to support daily operations.
Medical Secretary
Comprehensive Cancer Center
Newport, Rhode Island
04.2016 - 11.2016
- Greets patients and visitors in professional, courteous and a helpful manner. Recognizes customer dissatisfaction and intervenes to correct or refer to the appropriate person.
- Checked in and out patients for provider appointments, scheduled follow-up visits, and ensured a smooth patient flow.
- Collects patient co-pays, processed daily deposits, and maintained monthly patient flow reports to ensure accurate financial tracking.
- Received and prepared new referrals, both paper and electronic, for provider review while confirming details with referring providers and patients to enhance communication.
- Works collaboratively with the referral coordinator to arrange new patient appointments.
- Enters and edits all necessary patient information into the computer. Follows all clinical downtime procedures for entering data into patients' electronic profile.
- Manages a multi-line telephone system. Triage incoming telephone calls, direct calls to appropriate person, take messages or respond to routine questions based on established guidelines.
- Prepares all paperwork necessary to process daily activities. Type, fax, scan documents, file, word process, and perform computer operations using standard software.
Operations Specialist/Urgent Care Supervisor
Beaver Medical Group
Highland, California
02.2009 - 04.2016
- Created and approved schedules for office staff and trained new employees on registration techniques to ensure correct insurance verifications and accurate data entry of patient information.
- Scheduled patient appointments and updated referrals to streamline patient flow and access to care.
- Maintained efficient front desk operations, following Beaver Medical Group electronic medical records (EMR) workflow protocols.
- Updated patient information, including demographics and insurance information.
- Established and maintained effective working relationships with customers (patients, physicians, coworkers, supervisor, etc.).
- Provided charge entry for services rendered to patients, checked cash drawer balances and removed incorrect or voided payments.
- Coordinated interview processes and conducted interviews for potential employees to ensure qualified hiring.
- Obtained Beaver Medical Group certifications as a site trainee and auditor of preregistration and registration.
- Managed operations of Doctors Exchange to enhance communication between doctors and hospitals, including on-call scheduling and initiating calls.
Education
General studies courses -
Crafton Hills Community College
Yucaipa, CA01-2007
Skills
- Vendor invoice management
- Contract administration
- Data analysis
- Microsoft Office proficiency
- EMR software expertise
- Multitasking and detail orientation
- Purchase order processing
- Invoice reconciliation
- Problem solving
- Excel, Word, NetSuite, Outlook
- Medical scheduling
- Insurance verification
Professional Development
- General studies courses, Crafton Hills Community College, Yucaipa, CA, 01/01/06, 01/01/07
- Beaver Medical Group certifications as a site trainee, 2016
- Beaver Medical Group certifications as an auditor, 2013
Accomplishments
- Employee of month
Timeline
Purchasing Analyst
NWN
06.2019 - 08.2026
Medical Secretary/Scheduler
East Greenwich Endoscopy Center
11.2016 - 06.2019
Medical Secretary
Comprehensive Cancer Center
04.2016 - 11.2016
Operations Specialist/Urgent Care Supervisor
Beaver Medical Group
02.2009 - 04.2016
General studies courses -
Crafton Hills Community College