JACQUELINE E HENDERSON
Ypsilanti,MI
Summary
Facility management professional with extensive experience in hospitality and customer service supervision. Demonstrated ability to enhance guest experiences through strategic problem-solving and operational efficiency. Recognized for excellence in audit management and dedication to creating a welcoming environment for families and guests.
Overview
27
27
years of professional experience
Work History
Weekend Manager
Ronald McDonald House of Charities
Detroit, MI
10.2022 - Current
- Streamlined facility operations to improve comfort for parents of hospitalized children.
- Executed front desk check-in and check-out procedures for efficient visitor management.
- Collaborated with hospital staff to facilitate timely referrals and support services.
- Provided essential assistance during full weekend stays, averaging two to three weekends monthly.
- Ensured compliance with OHS Administration regulations to maintain a clean and safe working environment.
Night Clerk Auditor
Westin Book Cadillac Hotel (Marriott Inc.)
Detroit, MI
09.2021 - 09.2022
- Audited daily end-of-day closeout details to ensure accuracy and compliance.
- Checked in and out guests, providing exceptional customer service.
- Maintained accurate records of guest transactions and interactions.
- Resolved guest inquiries and concerns promptly to enhance satisfaction.
Concierge Lounge Attendant
Westin Book Cadillac Hotel (Marriott Inc.)
Detroit , MI
09.2017 - 09.2021
- Greeted guests to create welcoming atmosphere and ensure comfort during stays.
- Set up breakfast and hors d'oeuvres for guests in morning and evening.
- Executed cleaning tasks promptly to uphold restaurant hygiene standards.
- Supported service operations at Boulevard Restaurant within Westin Hotel Marriott.
Gate Supervisor
Delta Global Services
Detroit , MI
09.2001 - 08.2016
- Supervised and scheduled Agents, ensuring efficient boarding functions and issue resolution.
- Delivered professional service while maintaining a courteous demeanor.
- Prioritized tasks effectively to manage multiple responsibilities.
Administrative and Recruiting Assistant, Recruiter Supervisor and Project Coordinator
Adecco Staffing Service
Detroit, MI
01.1998 - 01.2008
- Over 35 years in Business Management and 12 years in Finance.
Education
WCCC - Excel business courses and ASL
WCCC
Detroit, MI WCCC01.1982
High School Graduate -
Murray-Wright High School
Detroit, MI01.1982
Skills
- Facility and visitor management
- Staff coordination
- Customer service excellence
- Audit management
- Guest experience enhancement
- Hospitality expertise
- Problem solving
- Food and beverage safety
- Organizational skills
Timeline
Weekend Manager
Ronald McDonald House of Charities
10.2022 - Current
Night Clerk Auditor
Westin Book Cadillac Hotel (Marriott Inc.)
09.2021 - 09.2022
Concierge Lounge Attendant
Westin Book Cadillac Hotel (Marriott Inc.)
09.2017 - 09.2021
Gate Supervisor
Delta Global Services
09.2001 - 08.2016
Administrative and Recruiting Assistant, Recruiter Supervisor and Project Coordinator
Adecco Staffing Service
01.1998 - 01.2008
WCCC - Excel business courses and ASL
WCCC
High School Graduate -
Murray-Wright High School
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