Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
References
Timeline
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Jacqueline E. Leiprecht

Hebron,USA

Summary

Customer Service Logistics Specialist with extensive knowledge of supply chain processes and logistics. Strong organizational skills and proven ability to prioritize tasks and manage inventory effectively. Achievements include improved operational efficiency, reduced costs, and enhanced customer satisfaction. Recognized for consistently delivering high-quality service and meeting performance goals.

Overview

17
17
years of professional experience

Work History

Logistics Planning - Customer Service Specialist

Robert Bosch Automotive Steering
Florence, KY
09.2021 - Current
  • Maintained material master data in SAP to optimize inventory levels and operational efficiency.
  • Communicated identified production and capacity issues, including supplier shortages, to relevant departments.
  • Managed escalations with customers and suppliers to resolve supply chain issues effectively.
  • Monitored, analyzed, and improved key performance indicators for planning, such as delivery performance and costs.
  • Led continuous improvement initiatives to enhance information flow within the material supply chain using lean principles.
  • Checked incoming customer forecasts for deviations, ensuring compliance with agreements and addressing concerns promptly.
  • Supported new product introductions and engineering changes while minimizing obsolescence risk.
  • Conducted data analysis to identify improvement opportunities and root causes of supply chain challenges.

Customer Service Representative II

ADM Wild Flavors
Erlanger, KY
01.2017 - 09.2021
  • Managed high-value customer accounts to ensure exceptional service in supply chain demands.
  • Utilized critical thinking to assess business risks and resolve customer issues promptly.
  • Developed strong relationships with customers to understand and meet their business needs.
  • Demonstrated teamwork and flexibility in internal and external collaborations.
  • Provided backup support for team members while rotating account responsibilities.
  • Supported International Sales Manager role for ADM Asia Pacific Region, entering projects in LEAD and collaborating with teams.

Lead Recruiting Analyst Coordinator

Staff Management | SMX
Hebron, KY
01.2014 - 01.2017
  • Led team of 10 individuals through two peak seasons, meeting Amazon's dynamic staffing requirements.
  • Developed and implemented training documentation for upper management to standardize processes.
  • Hosted WebEx seminars and employee meetings to enhance communication and engagement.
  • Facilitated successful launches of new offices across the country by coordinating key efforts.
  • Served as primary contact for urgent decision-making during operational challenges.
  • Analyzed data using various computer programs to support staffing and operational strategies.

Substitute Teacher

Boone County Schools
01.2008 - 01.2009
  • Weekly volunteer at North Pointe Elementary School from 2006-2009 working directly with children, planning events, & organizing fundraisers.

Education

Business Administration - Management/Office Systems

Gateway Community & Technical College
Edgewood, KY

Skills

  • Verbal and written communication
  • Interpersonal skills
  • SAP proficiency (key user)
  • Forecasting and analysis
  • Microsoft Office Suite
  • Organizational leadership
  • Attention to detail
  • Work ethic
  • Adaptability and time management
  • Project management
  • Managerial experience
  • Inventory management & audits
  • Order processing
  • Risk assessment
  • Vendor relations

Leadership Experience

Promotional advancements offered and accepted for each position held. Always willing to take the extra step to ensure accuracy and punctuality. Self-motivated to learn, assist upper management, co-workers, and the follow through to completion of all tasks at hand.

Communication Skills

Learned through experience the importance of strong communication skills. Understand the diversity and complexity of individuals and the significance of handling each situation with professionalism. Utilize listening and personable skills with co-workers to create team driven environments. Completed Speech and Public Speaking with the highest grade in the class.

References

References available upon request.

Timeline

Logistics Planning - Customer Service Specialist

Robert Bosch Automotive Steering
09.2021 - Current

Customer Service Representative II

ADM Wild Flavors
01.2017 - 09.2021

Lead Recruiting Analyst Coordinator

Staff Management | SMX
01.2014 - 01.2017

Substitute Teacher

Boone County Schools
01.2008 - 01.2009

Business Administration - Management/Office Systems

Gateway Community & Technical College
Jacqueline E. Leiprecht