Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
Jacqueline Elizondo
La Grange Park,IL
Summary
Overview
14
years of professional experience
Work History
University Of Illinois Chicago - COE EIEP
Office Support Specialist
2020.10 - Current (3 years & 11 months)
Job overview
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Organized and managed program development from conception through successful execution.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Developed and posted job descriptions to various platforms to communicate open position requirements to potential candidates.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
University of Illinois at Chicago – COE Makerspace
Office Support Specialist
2018.03 - 2021.05 (3 years & 2 months)
Job overview
- Oversaw and coordinated daily operations
- Participated on hiring committee, conducted interviews, assisted in employee performance reviews, assisted in training and educating new workers.
- Prepared appointment letters, gathered New Hire support documentation, filled out student requisition forms, securely maintained information files.
- Communicated any updates to staff, serving as primary person for all employee related questions, serve as Human Resource subject matter, liaison to business department.
- Liaison between Associate Director and staff, students, and visitors.
- Scheduled meetings for Associate Director and staff, maintains business calendar, manages conferences room requests
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
University Of Illinois Chicago - COE Makerspace
General Office Aide
2017.05 - 2018.03 (10 months)
Job overview
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed office operations while scheduling appointments for associate director.
- Managed smooth processing of timesheets to support office productivity.
- Produced high-quality communications for internal and external use.
- Performed wide-ranging administrative, financial and service-related functions.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
University Of Illinois Chicago – COE Makerspace
General Office Aide – Student Worker
2016.09 - 2017.05 (8 months)
Job overview
- Assisted the Associate Director with daily operations
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Diane C. Garrison D.D
Dental & Manager’s Assistant
2009.06 - 2016.08 (7 years & 2 months)
Job overview
- Created strong relationships with coworkers, patients, and vendors
- Followed all polices and protocols pertaining to patient confidentiality, insurance companies, and supply vendors
- Helped settle outstanding balances on patient’s accounts, checked patient records for accuracy and recorded any new information
- Created photo release form for patients
- Reviewed payroll and recorded hours
- Balanced all payments collected and received from patients and insurance companies
- Updated and distributed daily/weekly/monthly reports
- Wrote patient treatment plans and explained them to patients, including procedure and payment
- Helped manage the mailing lists for reminder appointments and statement balances by calling, emailing, or sending out letters
- Independently used my judgement ensuring the most productive schedule of patients and the doctor’s daily operations within the office
- Communicate any necessary information to the doctor, manager, and other staff
- Kept both the front and back of office organized, answered phone and emails, maintained files
- Set-up and break-down patient rooms, stock patient rooms, set-up patient procedure trays, prep patient for procedure, make sure room and instruments were properly sterilized.
Education
Governors State University University Park, IL
Master of Science from Human Resource Management
05.2024
University Overview
University of Illinois Chicago Chicago, IL
Bachelor of Arts from Psychology
05.2017
University Overview
University of Illinois Chicago Chicago, IL
Bachelor of Arts from Sociology
05.2017
University Overview
Skills
- IBUY, Banner, Building Area Access Manager, Facilities Management Web, Chrome River, Handshake, iAdvise
- Customer Relationship Management
- Planning Events
- Office Management
- HR Support and Business Administration
- Analytical and Critical Thinking
- Project Management
- Marketing Strategies, Social Media
- Mentoring
Timeline
Office Support Specialist
University Of Illinois Chicago - COE EIEP
2020.10 - Current (3 years & 11 months)
Office Support Specialist
University of Illinois at Chicago – COE Makerspace
2018.03 - 2021.05 (3 years & 2 months)
General Office Aide
University Of Illinois Chicago - COE Makerspace
2017.05 - 2018.03 (10 months)
General Office Aide – Student Worker
University Of Illinois Chicago – COE Makerspace
2016.09 - 2017.05 (8 months)
Dental & Manager’s Assistant
Diane C. Garrison D.D
2009.06 - 2016.08 (7 years & 2 months)
Governors State University
Master of Science from Human Resource Management
University of Illinois Chicago
Bachelor of Arts from Psychology
University of Illinois Chicago
Bachelor of Arts from Sociology
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