Jacqueline Ellis
Marion,IA
Summary
Experienced in residential cleaning and personal care, adept at maintaining cleanliness and organization while ensuring client satisfaction. Demonstrated ability to work collaboratively with diverse teams, contributing innovative solutions to enhance service delivery. Skilled in effective communication, problem-solving, and attention to detail, consistently meeting client needs and preferences.
Overview
2
2
years of post-secondary education
15
15
years of professional experience
Work History
Home Cleaning and Organizing
Cleaning Collectives
Marion, IA
09.2011 - Current
- Cleaned private homes using vacuums, mops, and household cleaning supplies.
- Sanitized kitchen surfaces such as countertops, tables, and appliances.
- Sorted and organized cleaning materials to maintain efficiency during home visits. and restocked supplies for each home visit.
- Performed post-cleaning inspections to ensure client satisfaction.
- Returned rooms to occupant-ready status to satisfy future guests.
- Followed client instructions for room priorities, surfaces, and preferred products.
- Communicated effectively with clients regarding their needs and concerns.
- Proposed ideas and solutions that improved team collaboration and service delivery.
- Collaborated with diverse coworkers to achieve team goals and resolve product and service issues.
Care giver
Residence Angels
Davenport, IA
12.2021 - 07.2024
- Provided in-home personal care for Residence Angels clients.
- Assisted clients with bathing, dressing, and grooming routines.
- Supported bathing, dressing and personal care needs.
- Prepared meals and snacks following client dietary needs.
- Reminded clients about medications and daily schedules.
- Supported mobility using safe transfer and positioning techniques.
- Monitored client comfort and reported concerns to Residence Angels staff.
- Offered companionship and emotional support during daily visits.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Followed care plan and directions to administer medications.
- Maintained clean and well-organized environment for client happiness and safety.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Education
Certified Dental Assistant - Dental Assistant
Midwest Technical Institute
Moline, IL 10.2017 - 08.2018
Associate of Applied Science - Human Services
Kaplan University
Davenport, IA 09.2011 - 05.2013
Bettendorf High School
Bettendorf, IARadiology - Radiology
Midwest Technical Institute
ILInfection Control - Infection Control
Midwest Technical Institute
ILSkills
- Residential cleaning
- Surface disinfection
- Chemical handling
- Personal care
- Safe transfers
- Meal preparation
- Medication management
- Home management
- Communication effectiveness
- Client respect
- Attention to detail
- Time management
- Team collaboration
- Problem solving
- Conflict management
- Customer service
- Product expertise
- Oral communication
- Upselling techniques
- Client respect
Timeline
Care giver
Residence Angels
12.2021 - 07.2024
Certified Dental Assistant - Dental Assistant
Midwest Technical Institute
10.2017 - 08.2018
Home Cleaning and Organizing
Cleaning Collectives
09.2011 - Current
Associate of Applied Science - Human Services
Kaplan University
09.2011 - 05.2013
Bettendorf High School
Radiology - Radiology
Midwest Technical Institute
Infection Control - Infection Control
Midwest Technical Institute