Jacqueline Enriquez
Summary
Detail-oriented team player with strong organizational skills, excellent time management skills and the ability to handle multiple projects simultaneously with a high degree of accuracy seeking a full-time position that offers professional challenges.
Overview
15
15
years of professional experience
Work History
Paralegal/Office Manager
Adams, Jordan & Herrington, P.C.
11.2014 - Current
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Increased collaboration among team members by coordinating meetings, conference calls, and video conferences with internal staff and external parties involved in cases.
- Aided settlement negotiations with effective summary reports outlining key points from discovery materials for use during mediation sessions or pretrial settlement talks.
- Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Promoted a positive work environment by providing training and guidance to other staff members as needed.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Communicate with Medicare, Medicaid and all other healthcare companies regarding client policy information and subrogation claims.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained computer and physical filing systems.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Assisted with budget preparation and monitoring, contributing to better expense control.
- Generated detailed financial reports for management review, facilitating informed decision making.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Identified accounting errors when cross-referencing documents and database information.
Utilization Review Coordinator
YORK Risk Management
06.2009 - 04.2014
- Increased efficiency of the utilization review process through regular communication with insurance companies for timely authorizations.
- Enhanced patient care quality by conducting thorough utilization reviews and coordinating with healthcare providers.
- Reduced hospital readmissions by implementing effective discharge planning and ensuring appropriate post-acute care.
- Ensured compliance with regulatory guidelines by maintaining accurate documentation and records for all utilization review activities.
- Facilitated interdisciplinary team meetings to discuss patient progress, treatment plans, and coordination of care for improved outcomes.
- Collaborated with case managers on patient assessments, identifying opportunities for improvement in care transitions and reducing avoidable delays.
- Managed complex cases involving multiple medical conditions, coordinating care among various specialists while adhering to strict timelines for decision making.
- Evaluated medical necessity criteria using evidence-based guidelines to ensure that services provided were both clinically appropriate and cost effective.
- Maintained confidentiality and security of patient data, adhering to all relevant privacy laws and regulations.
- Identified potential areas of risk or non-compliance through regular audits, implementing corrective action plans as needed to mitigate concerns.
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Submitted cases for criteria failures and helped facilitate resolutions and approvals.
- Completed some Workers Compensation certification courses.
Bank Teller Supervisor
Chase Bank
11.2008 - 06.2009
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Reduced errors in transactions by providing ongoing training and coaching to bank tellers on best practices.
- Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Ensured high-quality customer service by regularly evaluating employee performance and providing constructive feedback for improvement.
- Maintained a secure work environment by enforcing safety protocols and conducting regular audits of vaults, cash drawers, and security systems.
- Increased account retention with proactive outreach efforts targeting existing customers facing potential account closure or dissatisfaction issues.
- Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
- Enhanced the overall customer experience by working closely with the team to identify and address specific areas for service improvement.
- Counted cash drawers and made bank deposits.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Examined tellers' reports of daily transactions for accuracy.
- Promoted bank's products and services by consistently cross-selling to customers.
Education
Bachelor of Science - Criminal Justice -
California State University, San Bernardino
San Bernardino, CA12.2013
No Degree - Criminal Justice
Riverside Community College
Riverside, CA12.2010
No Degree - Criminal Justice
California State University, Long Beach
Long Beach, CA06.2008
Skills
- People oriented with excellent interpersonal skills as well as oral and written communication skills
- Communication skills with a Focus on customer service
- Strong organizational skills and excellent time management
- Proficient in Microsoft Office which includes: Word, Excel, Outlook, PowerPoint and Publisher
- Ability to multi-task effectively and process high volumes of tasks given on a daily basis
- Hardworking, energetic and reliable, acknowledged for assuming additional responsibilities
- Ability to grasp new concepts quickly
- Type 70 WPM
- Proficient in QuickBooks
Timeline
Paralegal/Office Manager
Adams, Jordan & Herrington, P.C.
11.2014 - Current
Utilization Review Coordinator
YORK Risk Management
06.2009 - 04.2014
Bank Teller Supervisor
Chase Bank
11.2008 - 06.2009
Bachelor of Science - Criminal Justice -
California State University, San Bernardino
No Degree - Criminal Justice
Riverside Community College
No Degree - Criminal Justice
California State University, Long Beach
Similar Profiles
Tracy TomlinsonTracy Tomlinson
Legal Secretary at Cramer, Swetz, McManus, Jordan & Saylor, P.C.Legal Secretary at Cramer, Swetz, McManus, Jordan & Saylor, P.C.
Henry HerringtonHenry Herrington
Owner/Operator at Herrington Enterprise Landscape and DesignsOwner/Operator at Herrington Enterprise Landscape and Designs
John BozanJohn Bozan
Front Desk Agent at The Herrington Inn & SpaFront Desk Agent at The Herrington Inn & Spa