Jacqueline Enriquez
Visalia,CA
Summary
Accomplished Treatment Coordinator with a proven track record at Visalia Modern Dentistry, adept in insurance verification and patient flow management. Excelled in resolving billing disputes and enhancing patient relations through effective communication and multitasking. Demonstrated expertise in front office management and a commitment to improving office efficiency and patient satisfaction.
Overview
2
2
years of professional experience
Work History
Treatment Coordinator
Visalia Modern Dentistry
01.2023 - Current
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Laid out potential payment plans for patients based on their insurance
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting outstanding payments.
- Scheduled productive schedules to meet and exceed our production goals
Front Office Receptionist
California Kidds Pediatric Dentistry
06.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Certificate of Achievement: Office Administration - Dental Assisting
College of The Sequoias
Visalia, CA10.2022
Associate of Arts - Fashion Merchandising
FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CA06.2017
Skills
- Treatment Planning
- Insurance Verification
- Case Presentation
- Payment Processing
- Patient Flow Management
- Patient Scheduling
- Dental Terminology
- Phone and Email Etiquette
- Office Opening and Closing
- Data Entry
- Appointment Scheduling
- Excellent multitasking capability
Languages
Spanish
Full Professional
Timeline
Treatment Coordinator
Visalia Modern Dentistry
01.2023 - Current
Front Office Receptionist
California Kidds Pediatric Dentistry
06.2022 - 01.2023
Certificate of Achievement: Office Administration - Dental Assisting
College of The Sequoias
Associate of Arts - Fashion Merchandising
FIDM/Fashion Institute of Design & Merchandising
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