Jacqueline Espinoza
jacespinoza3@gmail.com
Los Angeles,CA
Overview
25
25
years of professional experience
Work History
Gift Shop Associate
San Antonio Winery
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Supported loss prevention goals by monitoring shopper behavior.
- Prioritized helping customers over completing other routine tasks in store.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Processed accurate credit, debit, check and cash sales transactions for more than Number customer orders per day.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Type and Type products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Increased business sales utilizing Product or Service knowledge.
Place Order Supplies W Restaurant Supplies Vendors
San Antonio Winery
Los Angeles, CA
- Operated power jacks, forklifts and Tool to maneuver products on to load trailers and trucks.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.
- Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers.
- Recruited, hired and trained talented staff to fill vacancies.
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining Number% accuracy.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced business productivity by training Number team members and Number servers on best practices and protocols.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Food Service Worker
San Antonio Winery
Los Angeles, CA
03.1996 - 03.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Certified food Handler.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Expeditor run food plates from line cooks to busser
Special Events Coordinator
San Antonio Winery
Los Angeles, CA
02.2003 - 03.2020
- Staffed events by maintaining roster of available personnel and reliable service providers.
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
- Supervised staff during events and maintained efficient performance.
- Greeted patrons and participants at events to guide guests to locations and answer questions.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
- Restocked bags, cups, lids, sauces and other counter supplies.
- Welcomed customers and provided quick and attentive service.
- Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
- Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions.
- Accurately performed cash register operations to process and receive payments and issue change.
- Checked outgoing orders for accuracy before delivery.
- Used downtime between customer orders to fulfill other guest services.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Refilled drinks, cleaned up spills and handled special requests between guest orders.
- Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
- Suggested upgrades and additional items to meet upselling goals.
- Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
- Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.
- Upsold customers various beverages and desserts while regularly meeting and exceeding sales objectives.
- Described menu items in detail and educated customers about meal options.
- Received and followed pick sheets to gather merchandise for customer orders.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
Timeline
Special Events Coordinator
San Antonio Winery
02.2003 - 03.2020
Food Service Worker
San Antonio Winery
03.1996 - 03.2021
Gift Shop Associate
San Antonio Winery
Place Order Supplies W Restaurant Supplies Vendors
San Antonio Winery
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