Jacqueline Espitia
North Bergen
Summary
Administrative professional with a strong focus on streamlining office processes and enhancing operational efficiency. Known for dependability, adaptability, and the ability to foster a collaborative work environment. Skilled at working with diverse teams and easily building rapport with colleagues and clients alike. Adept at organizing information, managing schedules, and supporting administrative functions with precision and reliability, while maintaining positive relationships and contributing to team success.
Overview
20
20
years of professional experience
Work History
Clerk - Bilingual Department
North Bergen Board Of Education
01.2024 - Current
- Collaborated with team members to streamline administrative processes, enhancing overall workflow efficiency.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained student records for ESL students, tracking language proficiency levels, academic performance, and attendance to support targeted learning interventions.
- Managed communication between ESL staff and families, ensuring that information about student progress, upcoming events, and school resources was translated into relevant languages.
- Assisted with ESL testing and assessment coordination, scheduling language proficiency tests (e.g., ACCESS, WIDA) and inputting results into school management systems.
- Supported parent involvement initiatives by organizing and facilitating meetings and workshops, helping to bridge communication gaps for non-English-speaking families.
- Maintained and updated ESL program documentation, including student files, progress reports, and program participation records.
- Provided translation and interpretation services for ESL students and families, facilitating smoother interactions with school staff and ensuring comprehension.
- Managed confidential student information in accordance with school policies, maintaining privacy and ensuring compliance with FERPA regulations.
- Assisted in resource allocation for ESL students, ensuring that appropriate learning tools and supports (e.g., bilingual dictionaries, language software) were available.
Collateral Analyst
Absolute Home Mortgage Corp
02.2018 - 11.2022
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Set up, stored and updated borrower files, department records and regulatory paperwork.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Analyzed mortgage documentation to ensure compliance with regulatory standards and internal policies.
- Evaluated borrower creditworthiness using advanced analytical tools and financial models.
Special Events Lead
Universal Studios
05.2014 - 01.2018
- Inspected proposed event facilities to identify problems with maintenance and coordinate resolutions.
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
- Supervised staff during events and maintained efficient performance.
- Observed show sets for costume and make up appearance to maintain quality.
- Worked effectively in fast-paced environments.
Medical Administrative Specialist
Diligent Medical Care
06.2011 - 03.2014
- Organized paperwork such as charts and reports for office and patient needs.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Maintained and updated patient records for accurate, current medical histories.
- Supported office staff and operational requirements with administrative tasks.
- Managed patient scheduling to optimize clinic workflow and minimize wait times.
- Coordinated insurance verification processes, ensuring accurate patient coverage and reducing claim denials.
Sales Associate
Banana Republic
10.2005 - 05.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Arts - Liberal Arts And General Studies
Bergen Community College
Paramus, NJHigh School Diploma -
North Bergen High School
North Bergen, NJ06.2005
Skills
- Data Integrity
- Accounts Payable and Accounts Receivable
- Collateral Management
- Customer satisfaction
- Telephone etiquette
- Quality control
- Bilingual
- Work Autonomously
Languages
Spanish
Native or Bilingual
Timeline
Clerk - Bilingual Department
North Bergen Board Of Education
01.2024 - Current
Collateral Analyst
Absolute Home Mortgage Corp
02.2018 - 11.2022
Special Events Lead
Universal Studios
05.2014 - 01.2018
Medical Administrative Specialist
Diligent Medical Care
06.2011 - 03.2014
Sales Associate
Banana Republic
10.2005 - 05.2011
High School Diploma -
North Bergen High School
Associate of Arts - Liberal Arts And General Studies
Bergen Community College