Jacqueline Etienne

Set a high standard of excellence and inspired quality work through sound leadership, increasing productivity by 10%.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Motivated and trained employees to maximize team productivity.
• Reviewed and updated customer information and airway bills in database for accuracy.

Worked as an operations supervisor at Geodis where I was able to optimize business outcomes by relaying information on objectives, best practices, and proven strategies to employees.

• Strengthen teams by offering in-depth training opportunities and ongoing coaching and mentorship.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Completed weekly payroll for twenty-three employees

Improved upon daily customer pick up by collaborating with customers, drivers, and shift managers regarding operational flow and process

• Responded to high volume of phone and email requests to provide logistics information.
• Assisted in resolving customer complaints and grievances.
• Monitored driver locations in field and solved discrepancies to keep team on-track.

Implemented efficient sorting methods and oversaw a team of thirty-three as they navigate a high-volume of incoming small packages.

• Maximized employee retention by encouraging feedback that would make the work environment satisfactory.
• Managed work station assignments, employee breaks and shift rotations to achieve assigned objectives.
• Maintained safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.

Exhibited strong attention to details and organizational skills to maintain pristine employee records and training.

• Documented class attendance and participation and provided feedback to management.
• Identified areas in need of improvement and implemented solutions.
• Assessed skill gaps for employees and developed training courses to meet identified needs.