Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Evans

Augusta,Georgia

Summary

Dear Madame/Sir As a healthcare Analyst with Over 15 years of hands-on experience in all facets of acute and outpatient healthcare, Information Technology, Excellent written and oral communication skills, and a passion for integrating technology in healthcare Who is eager to apply knowledge and increase skills. If so, then look no further. This resume meets all these qualifications and more. Accurate Senior Analyst with exceptional teamwork, leadership, and communication skills. Over 15 years of experience working on large-scale projects as well as handling daily operational requests. Exceptional technical understanding to meet project deadlines. Thorough Senior Analyst with over a 15-year background in Healthcare analysis and technology. Excellent planning, organizational, and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Healthcare IT Senior Analyst

Unity Health System (Wheatly Group)
01.2021 - Current
  • Investigated over fifty system issues and implemented resolutions to provide correction and reduce downtime.
  • Identified and resolved problems through root cause analysis and research.
  • Optimized core processes leading to a15% improvement in business performance and operational agility.
  • Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Validated results and performed quality assurance to assess data accuracy.
  • Queried databases for information needed for report processing.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Skilled at working independently and collaboratively in ateam environment

Senior Content Analyst

Accenture Federal Services
01.2020 - 12.2020
  • Wrote 7 engaging and successful storyboards to guide training materials with new systems implementations.
  • Researched current client workflows and system training products.
  • Collected and analyzed client data from multiple sources to create detailed material to be used by trainers to meet project and system requirements.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Identified, Tracked key performance indicators to measure thesuccess of training content.

Healthcare Business Analyst

Seattle Cancer Treatment
01.2017 - 12.2018
  • Optimized department efficiency by analyzing procedures and data regarding charting and patient flows. The client experienced an8 % improvement in overall patient satisfaction.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Generated standard and custom reports to provide insights into business performance.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Researched, and designed. built, and tested ambulatory processes and systems used in Oncology clinics.
  • Partnered with multiple Oncology Research Study Coordinators, and Principal Investigators to automate documentation manual of study requirements.
  • Designed testing processes to validate system build and modifications build with medical staff. Incorporated necessary modifications.
  • Collaborated with stakeholders to identify business needs and data sources

Senior Healthcare Analyst – IS Deployments

Community Health Systems, CHS
01.2014 - 12.2016
  • Worked effectively in fast-paced environments.
  • Conducted quality improvement and customer satisfaction surveys to evaluate project movement.
  • Oversaw and performed software implementation updates, upgrades, and interfacing to additional systems.
  • Investigated system issues and implemented resolutions to maintain project timeline.
  • Key contact to track, trend, and push correction of over 75 identified patient safety issues
  • Identified and resolved problems through root cause analysis and research.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Enhanced interfaces to ensure better functionality and data between systems
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Designed and conducted workplace system training to reduce risks and increase operational effectiveness.
  • Optimized core processes to improve business performance and operational agility.
  • Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
  • Provided technical support for troubleshooting analytics and department issues.
  • Self-motivated, and strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in team settings, providing support and guidance for interoperability.

Senior Analyst - Healthcare

Tallahassee Memorial Hospital
01.2012 - 01.2014
  • Optimized department efficiency by analyzing procedures and data regarding charting and patient flows.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Generated ad-hoc reports to evaluate specific business requirements.

Senior Analyst

Cerner
01.2004 - 12.2012
  • Demonstrated strong organizational and time management skills while managing multiple projects. Implemented over 15 systems across United States and France
  • Identified issues, analyzed information, and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked well in team settings, providing support and guidance.
  • Interacted with internal customers to understand business needs and translate them into requirements and project scope.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Performed gap analysis to identify areas of improvement.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Analyzed key business aspects to evaluate factors driving results and summarized them into presentations.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Surveyed clients to ascertain requirements and expectations for products.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Performed full project lifecycle, business process analysis, design, documentation, configuration, testing, implementation, domain migration, training, and support.
  • Subject matter expert for building and designing testing of medication orders

Education

BBA -

Augusta University
Augusta, GA

MBA - Business Administration

Augusta University
Augusta, GA

Skills

    Executive-Level Presentations

  • Data Analysis
  • Presentation Development and Delivery
  • User Acceptance Testing (UAT), Validation Scripts
  • Functional Improvements
  • Business Requirements
  • Technical Understanding
  • Write Reports
  • Data Modeling
  • Information Flow Management
  • Business Acumen
  • Business Requirements SWOT Analysis

Timeline

Healthcare IT Senior Analyst

Unity Health System (Wheatly Group)
01.2021 - Current

Senior Content Analyst

Accenture Federal Services
01.2020 - 12.2020

Healthcare Business Analyst

Seattle Cancer Treatment
01.2017 - 12.2018

Senior Healthcare Analyst – IS Deployments

Community Health Systems, CHS
01.2014 - 12.2016

Senior Analyst - Healthcare

Tallahassee Memorial Hospital
01.2012 - 01.2014

Senior Analyst

Cerner
01.2004 - 12.2012

BBA -

Augusta University

MBA - Business Administration

Augusta University

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Jacqueline Evans