Jacqueline Evans
Sr. Administrative Assistant
Stone Mountain,Ga
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 14 years of relevant work experience to the team.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Patient Access Representative
Grady Memorial Health
Atlanta, GA
03.2023 - Current
- Responsible for the intake and patient registration process
- Enter correct patient demographics, verify third-party payer’s information
- Accurately posts charges when applicable, calculates the amounts due from the patient FPL’s at POS
- Performs multi-task clinic duties to ensure efficiency in daily operations.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Sr. Administrative Assistant
Grady Memorial Hospital
Atlanta, GA
10.2011 - Current
- Serve as liaison between staff/providers and building
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Maintain/audit staff files
- Coordinating with all vendors
- Assist with providers templates.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
- Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Coordinated seamless onboarding experiences for new hires to ensure they were properly equipped with the necessary tools to succeed in their roles from day one.
Education
Some College (No Degree) -
Georgia Piedmont Technical College
Atlanta, GA 08.2023 - Current
Associate of Science - Social Work
Georgia State University
Atlanta, GA 01.2014 - 05.2017
Skills
Patient Care
HIcal schedulingh
EMR systemCommunicationExcellent attention to detail and ability to multitaskAbility to work in a fast-paced environment and prioritize tasks effectivelyWork Quality Evaluation
Appointment Scheduling
Registration management
Customer Service
Multitasking and Organization
Insurance Verification
Registration and Admissions
Timeline
Some College (No Degree) -
Georgia Piedmont Technical College
08.2023 - Current
Patient Access Representative
Grady Memorial Health
03.2023 - Current
Associate of Science - Social Work
Georgia State University
01.2014 - 05.2017
Sr. Administrative Assistant
Grady Memorial Hospital
10.2011 - Current