Jacqueline Evans
Plano,IL
Summary
Proven expertise in customer service and multitasking, honed at Darden Restaurants, Olive Garden, and Rae Gonzales' Kids Zone Daycare. Excelled in high-pressure environments, seamlessly managing guest relations and safety checks, demonstrating exceptional judgment and hospitality service expertise. Achieved efficient guest seating and support, showcasing strong communication and decision-making skills.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Darden Restaurants, Olive Garden
02.2021 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Kids Zone Daycare
Rae Gonzales
08.2019 - 02.2021
- Provided support to fellow Kid Zone Attendants through effective communication and teamwork.
- Conducted routine safety checks of all equipment, toys, materials used in the Kid Zone area to ensure proper functioning status at all times.
- Assisted children with homework assignments, providing guidance and support as needed.
Education
Associate of Arts - General Education
Waubonsee Community College
Sugar Grove, IL12.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Handling Complaints
- Judgment and Decision Making
- Phone Etiquette
- Hospitality service expertise
- Reservation handling
Timeline
Restaurant Hostess
Darden Restaurants, Olive Garden
02.2021 - Current
Kids Zone Daycare
Rae Gonzales
08.2019 - 02.2021
Associate of Arts - General Education
Waubonsee Community College