Jacqueline Evans
Dallas
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
20
20
years of professional experience
Work History
Collateral Clerk
PrimaLend Capital
03.2022 - 07.2024
- Interacting with various stakeholders, lenders and other relevant parties to facilitate collateral management processes.
- Return contract and title collateral to dealerships/auctions as requested via specific systems.
- Ensuring all collateral-related activities , adhering to relevant laws, and internal policies.
- Assessing and mitigating potential risks associated with collateral loans and other financial transactions.
Unemployment Insurance Examiner
State of Maryland (Unemployment)
09.2021 - 03.2022
- Claim Processing
- Strong knowledge of specific case management systems.
- Excellent verbal, listening and written communication skills.
- Meticulous attention to detail in documenting all interactions and actions taken.
- Successfully resolved complex claim issues and disputes by identifying root causes and implementing effective solutions.
- Managed a high volume of tasks and deadlines effectively. Meeting or exceeding a performance targets.
- Evaluated unemployment claims for accuracy and compliance with state regulations.
Administrative Assistant
City Of Dallas Parks and Recreation
12.2019 - 03.2020
- Managed correspondence and communication between departments, enhancing collaboration and information flow.
- Assisted in project coordination, tracking deadlines and deliverables to ensure timely completion of initiatives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Medical Records Abstractor
Healthmark-group
12.2018 - 11.2019
- Abstracted and compiled medical records for accuracy and compliance with healthcare regulations.
- Implemented quality control measures to enhance data integrity and uphold organizational standards.
- Led initiatives to streamline record retrieval processes, increasing operational efficiency across departments.
- Supported research initiatives at the facility by extracting pertinent data from medical records for study purposes while preserving patient confidentiality.
- Increased interdepartmental collaboration by acting as a liaison between the Medical Records Department and other hospital departments when sharing or requesting specific patient information.
Data Entry Clerk
Associa
06.2014 - 04.2015
- Organized and prioritized workload to meet tight deadlines consistently.
- Supported management in identifying areas for process improvement initiatives.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Data Entry/Customer Service
Chase Bank
10.2012 - 05.2014
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Data Entry/Customer Service
Nations Bank
02.2011 - 10.2012
- Credit correct accounts with reimbursement payments electronically.
- File distribution, and archive appropriate files.
- Maintain proprietary information within various intra-company systems.
- Conduct and assist with "New Hire" trainings.
- Answer multi- line phones and direct callers to appropriate areas of request.
- Paid attention to detail while completing assignments.
Data Entry/Customer Service
AAFES
05.2004 - 01.2011
- Open, sorts, and routes incoming mail and prepares outgoing mail.
- Prepares correspondence, documents, reports and other materials as needed.
- Monitor various accounts to ensure accuracy of payments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Process payments and reimbursements accordingly.
- Maintain company logs and proprietary information as instructed.
Education
High School Diploma -
Hillcrest High School
Skills
- Efficient call management
- Expense management
- Office administration expertise
- Patient record management
- Data entry accuracy
- Healthcare administrative experience
- Proficient in EMR software
- Proficient in Microsoft Outlook
- Medical vocabulary knowledge
- Meticulous data organization
- Experienced with Microsoft Office tools
- Skilled in digital tools and technologies
- Fast and accurate typing
- Proficient in English
- Prioritization skills
- Telephone etiquette
Timeline
Collateral Clerk
PrimaLend Capital
03.2022 - 07.2024
Unemployment Insurance Examiner
State of Maryland (Unemployment)
09.2021 - 03.2022
Administrative Assistant
City Of Dallas Parks and Recreation
12.2019 - 03.2020
Medical Records Abstractor
Healthmark-group
12.2018 - 11.2019
Data Entry Clerk
Associa
06.2014 - 04.2015
Data Entry/Customer Service
Chase Bank
10.2012 - 05.2014
Data Entry/Customer Service
Nations Bank
02.2011 - 10.2012
Data Entry/Customer Service
AAFES
05.2004 - 01.2011
High School Diploma -
Hillcrest High School
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