Jacqueline Failing
Traverse City,MI
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
17
17
years of professional experience
Work History
Night Auditor
Tru By Hilton TC
02.2023 - Current
- Monitored staff performance and provided feedback and guidance.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Balanced hotel accounts and resolved discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Conducted regular inventory checks on supplies necessary for front desk operations, placing reorders when needed to prevent shortages that could impact service quality.
Night Auditor
Baymont Beulah
01.2021 - 09.2022
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new night auditors on hotel policies, procedures, and software systems, contributing to a well-prepared and knowledgeable team.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Kept accounts in balance and ran daily reports to verify totals.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Managed front desk operations during overnight shifts, ensuring guest satisfaction and maintaining a clean, organized workspace for the morning shift.
- Handled cash transactions accurately while adhering to established procedures and controls.
- Generated and printed daily financial reports to track hotel performance.
- Contributed to revenue growth by upselling rooms or suggesting additional services when appropriate during guest interactions.
Assistant Manager
Wendy's
07.2007 - 06.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed detailed plans based on broad guidance and direction.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maximized quality assurance by completing frequent line checks.
- Developed unique events and special promotions to drive sales.
- Developed and implemented strategies to improve revenue and profitability.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Evaluated operational procedures for efficiency improvements while maintaining the highest standards of guest experience excellence.
Education
Bachelor of Arts - Anthropology
Southern New Hampshire University
Manchester, NH06.2026
Skills
- Expenses tracking
- Switchboard Operation
- Bank Reconciliation
- Problem-Solving
- Payment Collection
- Reception Management
- Financial Reporting
- Guest Registration
- Credit and cash payments
Timeline
Night Auditor
Tru By Hilton TC
02.2023 - Current
Night Auditor
Baymont Beulah
01.2021 - 09.2022
Assistant Manager
Wendy's
07.2007 - 06.2022
Bachelor of Arts - Anthropology
Southern New Hampshire University