Jacqueline Fanning
Lynchburg,VA
Summary
Dynamic leader with extensive experience in personnel management and regulatory compliance. Excelled in enhancing service quality and staff performance, achieving significant improvements in case management. Skilled in fostering goal attainment and adept at steering teams towards excellence with a proactive and achievement-oriented approach.
Overview
17
17
years of professional experience
Work History
Program Manager
Region Ten Community Service Board
11.2022 - Current
- Provide group and individual training for multiple case managers to assure that knowledgeable regarding all aspects of case management are met.
- Supervise case managers and work collaboratively with directors around performance issues and disciplinary needs of staff.
- Monitor services through review of data and communication with consumers to ensure high quality of services being delivered by staff.
- Ensure compliance with federal, state, and local regulations and standards as well as agency policies and procedures
Support Coordinator
Region Ten Community Service Board
08.2020 - 11.2022
- Assessed needs and planning services to include developing case management individualized service plan for over 80 clients.
- Assured coordination of services and service planning within provider agency and with other human service agencies and systems.
- Provided follow up instruction, education, and counseling to guide individuals and develop supportive relationships.
- Maintained complete and accurate consumer records and other required reports, service reporting, and documentation in compliance with agency, state and federal standards.
Case Manager Coordinator
DePaul Community Resources
04.2019 - 08.2020
- Developed and implemented comprehensive case management plans to address needs and goals for over 30 clients.
- Monitored program performance and outcomes for successful delivery of services.
- Coordinated services with other agencies and community-based organizations to provide services to clients.
- Provided leadership, guidance and support to 10+ staff members.
Special Education Teacher
Lynchburg City/Appomattox County Schools
08.2015 - 10.2018
- Created and managed over 30 IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Collaborated with educators, administration, and parents, to ensure students needs were being met and progress was being made towards goals.
- Administered state and district assessments to determine student abilities and track academic progress.
- Provided training to new special education teachers on regulations governing special education at federal, state, and division levels.
Personnel Analyst
Lynchburg City Schools
10.2012 - 08.2015
- Developed and implemented onboarding and orientation programs for new employees.
- Pre-screened resumes prior to sending to hiring managers for consideration.
- Managed licensing and credentialing for 600+ educators yearly in order to maintain fully licensed staff
- Developed and monitored employee recognition programs.
Executive Assistant to the Dean
Liberty University
07.2007 - 10.2012
- Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, dean, and department chairs.
- Worked with senior management to initiate new projects and assist in various processes.
- Supervised administrative support staff and student workers and provided guidance in policy and procedures.
Education
Master of Arts - Special Education
Liberty University
Lynchburg, VA2016
Bachelor of Arts - Business Administration
Liberty University
Lynchburg, VA2014
Timeline
Program Manager
Region Ten Community Service Board
11.2022 - Current
Support Coordinator
Region Ten Community Service Board
08.2020 - 11.2022
Case Manager Coordinator
DePaul Community Resources
04.2019 - 08.2020
Special Education Teacher
Lynchburg City/Appomattox County Schools
08.2015 - 10.2018
Personnel Analyst
Lynchburg City Schools
10.2012 - 08.2015
Executive Assistant to the Dean
Liberty University
07.2007 - 10.2012
Master of Arts - Special Education
Liberty University
Bachelor of Arts - Business Administration
Liberty University
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