Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Fernandez

Albuquerque,NM

Summary

Motivated Assistant Property Manager with 5 years of property management experience. Strong communication, organizational, and problem solving skills proven though successfully handling of portfolio managements, lease administration and tenant relations. Seeking to obtain a position in which I can utilize my skills and experience with s stable company and opportunity for growth.

Overview

5
5
years of professional experience

Work History

Assistant Property Manager

Vista Del Sol Apartments
01.2022 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Reviewed rental applications, leases and contacts and financial records in alignment with company policies and procedures.
  • Building relationships by providing excellent customer service to residents, potential tenants, and vendors.
  • Manage rental properties by advertising and filling vacancies; maintain safe, clean and secured premises
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.

Assistant Property Manager

Monarch Properties
01.2021 - 12.2022
  • Managed a community of 190 apartment homes.
  • Maintain files within compliance, reviewing all tenant recertifications.
  • Carefully screened applicants for tenancy according to the low income tax credit program.
  • Completed end of month close out on Onesite and submitted reports requested by supervisor in a timely manner.
  • Provide exceptional customer service
  • Completed final move-out walk-throughs for residents.

Phone Sales Associate

Cricket Wireless
08.2020 - 01.2021
  • Built relationships with customers using strong persuasion and active listening skills.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Recorded and updated customer information in online systems.
  • Followed up with customers to solicit further sales.
  • Asked pertinent questions to understand customer requirements.
  • Educated customers on product and service benefits, explaining features and answering questions.

Leasing Agent

PMI
10.2018 - 01.2021
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Invited prospects to fill out application upon completion of property tour.
  • Conducted property tours to highlight features of properties.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.

Education

High School Diploma -

Ace Leadership High School
Albuquerque, NM

Skills

Property management, Tenant issue resolution, Property tours and inspections, Application process proficiency, leasing and sales, strong communication, affordable housing knowledge , bilingual in spanish and english, customer service-focused

Timeline

Assistant Property Manager

Vista Del Sol Apartments
01.2022 - Current

Assistant Property Manager

Monarch Properties
01.2021 - 12.2022

Phone Sales Associate

Cricket Wireless
08.2020 - 01.2021

Leasing Agent

PMI
10.2018 - 01.2021

High School Diploma -

Ace Leadership High School

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Jacqueline Fernandez