Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jacqueline Ferriera

Smithfield,Rhode Island

Summary

Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Vice President-Chief Scrum Master/Senior Program Manager for Data Center Exit Cloud Initiative

Citizens Bank
01.2021 - 01.2025
  • Build and cultivate relationships across all levels of the company
  • Manage Cross-Functional High Performing Teams (All levels/All departments) to move all on-prem applications to CFG Multi-Cloud (AWS/Azure/Oracle/Vendor SaaS Solutions) Production environment by December 2025. All physical data centers retired with a return on investment of $40MM year over year beginning in 2026.
  • Communicate, present and deliver results across to Senior Leadership corporate-wide
  • Lead, plan, and manage multiple migration projects simultaneously, while remediating escalated issues, managing risks to ensure high-quality on-time deliverables within budget
  • Interact regularly with application owners, delivery leaders, infrastructure, vendors and various workstreams to create, implement plans, sequencing, interdependencies & support details and post-implementation planning & issue resolution
  • Work with business partners to gather requirements (application, platform, vendor and infrastructure) for inclusion in the business case and work with Sourcing, Human Resources and Finance on the business case full lifecycle and selection process
  • During execution monitor performance, progress status, including milestones, managing competing priorities, issues, release management and program results
  • Designed with cross-functional teams sustainable process that enabled scaling and focused on continuous improvement
  • Utilized Agile, Scaled Agile Frameworks and Traditional Program Management Methodologies (Based on the needs of the cross-functional teams)
  • Develop & manage with business partners and finance full budget lifecycle (including PO Management & spend tracking

Vice President-Program Manager

Citizens Bank
01.2017 - 01.2021
  • Create and establish Cloud Program for Citizens
  • Create Multi-Year Roadmap, Business Case and Budget with Senior leaders & business partners based on vendor analysis for development of Cloud Program
  • Work with Leaders and business partners to develop implement business case and select vendors for Cloud Program
  • Cultivate Relationships at all levels to gain support for Cloud vision, objectives, and value proposition
  • Execute the Security First Program which consisted of successfully migrating application migration of six security applications into the AWS Cloud
  • Execute program to buildout the AWS Cloud platform. Includes all terraforms, functions, and services
  • Develop and execute full lifecycle plan leveraging Agile Framework to migrate 10 applications to the AWS platform
  • Lead Agile Cloud Transformation for the company. Cloud became one of the first mature Agile pods within Citizens by becoming full Agile within a two and a half-year period
  • Leveraged Agile Methodologies and ceremonies, trained Cloud Scrum Masters, coached pods and product owners
  • Developed and documented Cloud processes capturing quarterly releases that included changes from Cloud retrospectives to continually improve and achieve scalable processes (in comparison we migrated 131 applications over the past year to multiple Cloud platforms at Citizens)
  • Utilized Jira and Confluence to support Agile Framework at Citizens
  • Responsible for working for plan creation and management, execution, monitoring of risks, remediating blockers, reporting on progress and management of interdependencies, sequencing, support of migration and post-migration activities with business partners and teams
  • Develop and present outcomes, progress, risks and issues needing decision for Senior Leaders monthly
  • Develop and maintain RAID log for all programs
  • Deliver high-quality outcomes, & deliverables on-time and under budget

Assistant CIO

Eastern Maine Healthcare Services
01.2013 - 03.2017
  • Led digital transformation initiatives to enhance operational efficiency and drive innovation across the organization.
  • Developed and implemented IT strategies aligning technology with business objectives, improving overall performance.
  • Managed vendor relationships and negotiated contracts, ensuring optimal pricing and service delivery for IT services.
  • Oversaw cybersecurity measures to protect organizational data, enhancing information security protocols and compliance.
  • Directed cross-functional teams in the evaluation and selection of enterprise software solutions, streamlining operations.
  • Established key performance indicators (KPIs) to monitor IT project success, driving accountability and continuous improvement.
  • Mentored IT staff, fostering professional development and encouraging a culture of collaboration and knowledge sharing.
  • Spearheaded budget planning for IT expenditures, optimizing resource allocation while minimizing costs across departments.
  • Evaluated emerging technologies to identify potential benefits for the organization and make recommendations for strategic investments.
  • Achieved significant cost savings by optimizing cloud computing strategies in alignment with business objectives.
  • Led successful merger integration efforts, ensuring seamless systems consolidation and minimal disruption to business operations.
  • Secured company data with the implementation of advanced cybersecurity measures and protocols.
  • Ensured regulatory compliance within the organization''s IT landscape through effective risk management strategies and ongoing audits.
  • Delivered innovative technology solutions that directly contributed to revenue growth and market expansion opportunities.
  • Fostered strong relationships between the IT department and other business units to drive cross-functional collaboration on key initiatives.
  • Developed a highly skilled IT team through targeted recruitment, training, and mentorship initiatives.
  • Reduced operational costs for the company through strategic vendor management and contract negotiations.
  • Implemented Agile methodologies across IT projects for faster delivery times and increased flexibility in response to changing requirements.
  • Resolved workflow issues to optimize team productivity and improve delivery times.
  • Streamlined IT operations by consolidating systems and implementing automation tools.
  • Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
  • Groomed team talents through robust professional development program and training opportunities.
  • Established positive relationships with industry leaders to gain insight into innovations and trends.
  • Analyzed financial investment in IT systems, potential return on investment and impact on productivity.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.

Director Program Management Office

Eastern Maine Healthcare Systems
01.2009 - 01.2013
  • Led cross-functional teams to develop and implement strategic initiatives enhancing operational efficiency.
  • Mentored and guided junior staff, fostering professional development and skill enhancement.
  • Analyzed market trends to inform decision-making and drive organizational growth strategies.
  • Collaborated with stakeholders to define project scopes, objectives, and deliverables aligned with business goals.
  • Streamlined processes resulting in improved resource allocation and reduced operational costs.
  • Developed performance metrics to monitor progress and ensure alignment with strategic objectives.
  • Facilitated workshops and training sessions to promote best practices across departments.
  • Implemented data-driven strategies that increased productivity and improved overall team performance.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Enhanced stakeholder satisfaction with timely and transparent communication strategies.
  • Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Education

Bachelor of Arts - Psychology

University of Rhode Island
Kingston, RI
05-1988

Skills

  • Analytical problem-solving
  • Strategic program execution
  • Meticulous attention to detail
  • Organizational strategy development
  • Operational efficiency enhancement
  • Collaborative decision-making
  • Team leadership in program execution
  • Work Planning and Prioritization
  • Versatile in dynamic environments
  • Employee development
  • Effective stakeholder communication
  • Cultivating strong partnerships
  • Partnership development
  • Budget management
  • Stakeholder engagement
  • Performance evaluation
  • Change management
  • Business growth initiatives
  • Persuasive communication
  • Virtual team leadership
  • Diversity appreciation
  • Presentation development and delivery
  • Skilled negotiator
  • Budget development
  • Supplier relationship management
  • Contract management
  • Cost estimation and budgeting
  • Effective work delegation

Certification

  • PMP- Project Management Institute
  • ACAL, Advanced Certified Agile Leader-Scrum Alliance
  • CAL, Certified Agile Leader-Scrum Alliance
  • ACSPO, Advanced Scrum Certified Product Owner-Scrum Alliance
  • CSPO, Certified Scrum Product Owner-Scrum Alliance
  • CSM-Certified Scrum Master


All certifications are active and current

Timeline

Senior Vice President-Chief Scrum Master/Senior Program Manager for Data Center Exit Cloud Initiative

Citizens Bank
01.2021 - 01.2025

Vice President-Program Manager

Citizens Bank
01.2017 - 01.2021

Assistant CIO

Eastern Maine Healthcare Services
01.2013 - 03.2017

Director Program Management Office

Eastern Maine Healthcare Systems
01.2009 - 01.2013

Bachelor of Arts - Psychology

University of Rhode Island

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