Jacqueline Fields
Macon,GA
Summary
Mature Training Store Manager eager to secure District Manager position with growing store. Skilled at designing effective training programs and professional development courses in retail. Over 6 years of experience in field and bringing outstanding talents in team building, project management and budget planning. In-depth knowledge of various training methods and assessments.
Overview
31
31
years of professional experience
Work History
Assistant General Manager
Courtyard by Marriott
Macon, GA
02.2025 - Current
- Assisted in managing daily hotel operations and staff scheduling.
- Coordinated guest service initiatives to enhance customer satisfaction.
- Oversaw training programs for new team members and existing staff development.
- Implemented standard operating procedures for front desk and housekeeping departments.
- Managed inventory control for supplies and equipment in hotel facilities.
- Monitored financial performance and operational expenses for budget adherence.
- Led safety meetings to ensure compliance with health and safety regulations.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and placed orders for new stock as needed.
Merchandiser
PepsiCo
Macon, GA
06.2023 - Current
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Stocking and rotating products in the coolers
- Moving products from storage to the sales floor
- Removing the expired products
Store Manager
CVS Pharmacy
Macon, GA
11.2023 - 02.2025
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Performed regular price checks to ensure competitive pricing.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Developed strategies to maximize sales and profitability.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established customer service standards and monitored staff compliance.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Training Store Manager
Dollar General
Macon, GA
04.2016 - 06.2023
- Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
- Interviewed and hired team members which demonstrated dedication and added value to team.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Provided leadership to eight employees through coaching, feedback and performance management.
- Managed scheduling for eight employees to optimize productivity.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Coached and developed eight internal candidates for promotion to general management.
Housekeeping Manager
Fairfield Inn And Suites Marriott
Macon, GA
06.1994 - 03.2016
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Utilized chemicals and cleaning equipment with zero discrepancies or hazards.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Laundered sheets and removed stains to restore linens to pristine condition.
Education
Associate of Business Administration - Business Administration
Central Georgia Technical College
Macon, GA08.2010
Diploma - Insurance Specialist
Central Georgia Technical College
Macon, GA05.2002
Certificate - Cosmetology
Central Georgia Technical College
Macon, GA06.2002
Skills
- Visual merchandising
- Cashiering
- Product analysis
- Merchandise control
- Employee training and hiring
- Competition evaluation
- Purchasing and planning
- Sound judgment
- Compensation/benefits administration
- Recruiting and hiring
- Supervision and training
- Cost analysis and savings
- Customer retention
- Performance improvements
- Schedule management
- Financial administration
Timeline
Assistant General Manager
Courtyard by Marriott
02.2025 - Current
Store Manager
CVS Pharmacy
11.2023 - 02.2025
Merchandiser
PepsiCo
06.2023 - Current
Training Store Manager
Dollar General
04.2016 - 06.2023
Housekeeping Manager
Fairfield Inn And Suites Marriott
06.1994 - 03.2016
Associate of Business Administration - Business Administration
Central Georgia Technical College
Diploma - Insurance Specialist
Central Georgia Technical College
Certificate - Cosmetology
Central Georgia Technical College