JACQUELINE FIGUEROA
Malden,MA
Summary
Achievement-driven and enthusiastic professional with more than 15 years of experience in the health care industry. Admirable reputation of working competently in a team environment. Strong sense of urgency as well as flexibility to change and adapt whenever desired.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
St. Elizabeth’s Medical Center
08.2020 - Current
- Provides administrative support to the Vascular Surgeons
- Assures that physician call schedules are developed for all physicians, and coordinates call schedule with in-clinic schedule, physician availability, communicating initial and revised call schedules as appropriate
- Obtains all data needed for the booking of a surgical procedure from the physicians
- Communicates with appropriate person(s) when procedures require special equipment
- Schedules patient appointments and appropriate testing for patients as requested
- Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information
- Conduct eligibility checks to ensure insurance is reflected accurately
- Works collaboratively with clinic division coding and billing specialists and central business office to assure timely and accurate capture of charges for services provided, prompt response to claim rejections, and compliance with all reimbursement procedures
- Schedules patient appointments and appropriate testing as ordered by provider upon check out from appointments or any other time as requested
- Prepares the daily schedules for the office, ensuring that the proper chart has been selected, and the appropriate paperwork has been attached to the chart
- Oversees ordering all necessary medical/office supplies and equipment for the practice.
Patient Experience Representative
Children’s Hospital
09.2022 - Current
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting the patient encounter
- Greeting and directing patients, families, and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisor
- Facilitating and directing communication with Financial Counseling
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
- Admin Support for Admissions, Discharges, and Transfers
- Reconciliation of Patient Charts during admissions and discharges
- Updating and reconciling the Patient Monitoring System upon admission, discharges, and transfers.
Office Coordinator
St. Elizabeth Medical Center
03.2018 - 08.2020
- Ensures efficiency and productivity with respect to administrative and clinical functions of the office
- Daily monitoring of physician and patient activity in the practice, allocates resources to necessary tasks and set priorities
- Responsible for accurate registration, scheduling and billing functions
- Answers clinic phones and sends messages to clinic staff/providers as appropriate
- Makes recommendations for improvements/enhancements to registration, scheduling and billing procedures
- Responsible for daily oversight and reconciliation of co-payment and cash collection
- Triages patient complaints for the office, working with appropriate management personnel to resolve issues that arise
- Oversees ordering all necessary supplies and equipment for the practice
- Under the direction of the Practice Manager, responsible for the training and on-board processing of all new employees
- Assurance that all “Best Practice” initiatives are followed
- Assist with front desk responsibilities if necessary, answering phones and sending messages to clinic staff/providers appropriate.
Medical Secretary
Steward Surgical Associates
03.2015 - 03.2018
- Check patient’s in and out at the front desk and verify all demographic and insurance information
- Communicate with other offices to schedule patient’s appointments in a timely manner
- Answer and triage all incoming telephone calls in a professional manner
- Ensure messages are document in patient’s charts and assign to prior medical staff
- Obtain prior authorizations prior to scheduling patient’s outbound testing and consultations
- Organize and manage physicians meeting Outlook calendar
- Prepare daily charts making sure all appropriate documentation is available
- Maintain patient information confidentiality per HIPAA requirements.
Lead EKG Technician
St. Elizabeth Medical Center
05.2002 - 03.2015
- Perform EKG’s to in/outpatient in a timely manner
- Ensure all orders are accurate prior to testing
- Ensure all EKGs are read by physicians prior to entering charges in Meditech
- Work daily on any rejected charges
- Order all supplies for multiple sub-departments
- Participate in all departmental meetings.
Education
Travel and Tourism -
Bay State College
01.1994
English High School
01.1992
Skills
- Telephone skills
- Customer Service
- Patient confidentiality
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- Medical terminology knowledge
Timeline
Patient Experience Representative
Children’s Hospital
09.2022 - Current
Administrative Assistant
St. Elizabeth’s Medical Center
08.2020 - Current
Office Coordinator
St. Elizabeth Medical Center
03.2018 - 08.2020
Medical Secretary
Steward Surgical Associates
03.2015 - 03.2018
Lead EKG Technician
St. Elizabeth Medical Center
05.2002 - 03.2015
Travel and Tourism -
Bay State College
English High School
References
Promptly furnished upon request.
References
Promptly furnished upon request.
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