Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline L. Firmin

Summary

Experienced in program development with a successful track record of application design and implementation, ensuring optimal performance and client satisfaction. Skilled in problem-solving and analytics to execute projects seamlessly. Results-driven professional creating and deploying innovative solutions while maintaining high standards of quality and efficiency, promoting team collaboration and adaptability in dynamic work environments. Prioritizing individual children and adolescents' needs, supporting their emotional, cognitive, social, and physical development while effectively collaborating with educators and community members to enhance their ability to thrive in various environments and be prepared for any situation they may encounter.

Overview

12
12
years of professional experience

Work History

Comprehensive Classroom Program Developer

Self/NHAEYC (initiative)
06.2024 - Current
  • Created and executed a pilot program based on community and state needs to provide child care programs with behavioral supports, interpersonal professional relationships, curriculum design/implantation, classroom environmental evaluation and supports, etc.
  • Collaborated with cross-functional teams for seamless project delivery, resulting in improved efficiency and reduced development time.
  • Presented detailed progress reports to stakeholders at regular intervals, maintaining transparency and managing expectations effectively.
  • Identified potential risks during the planning phase of project, mitigating possible delays or complications throughout the development process.
  • Maintained ongoing communication with clients post-project completion to gather feedback and offer continued support as needed.

Executive Director of NHAEYC (non-profit)

NAEYC/MaineAEYC/NHAEYC
05.2022 - Current
  • State and Federal Policy work (Team leader for NH Public Policy Forum in D.C.., etc.)
  • Create and implement multiple Trainings (Advocacy 101, Behavioral training and workshops, etc.)
  • Work with the National Association for the Education of Young Children to revive NHAEYC from the ground up (obtaining funding, creating Advisory Committee,
  • Creation and execution of board materials, Governance Manuals, by laws, orientation process, rubrics, etc.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Spearheaded new program initiatives to address unmet community needs and advance the organization''s mission.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
  • Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Built relationships with donors, government officials and other organizations to secure funding and support for organization.
  • Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
  • Represented organization to local public by giving presentations and speeches and participating in community events.
  • Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.

Child and Adolescent Therapist (non-clinical) Fee for Service

Center For Life Management
01.2022 - Current
  • Provide individual diagnostic assessment to determine client's strengths, needs, resources, and objectives;
  • Formulate treatment plans specifying presenting problems, objectives, interventions, and desired outcomes;
  • Complete assessments for eligibility determination for State funded services
  • Provide individual, family, and group therapy in the office and/or remote via telehealth;
  • Provide Crisis Intervention (CI) when clients experience acute exacerbation of symptoms to ensure their safety within the home and/or community;
  • Provide timely documentation on each service delivered;
  • Work collaboratively with other treatment team members, natural supports, and external providers to ensure a wrap-around family systems approach is provided to the client;
  • Function professionally and in a manner that protects the integrity, confidentiality and rights of all patients;
  • Execute all required services and documentation in accordance with agency policies and federal/state standards;
  • Represent CLM in a professional and appropriate manner in all settings;
  • Perform all other duties as assigned by supervisor.
  • Community Outreach
  • Provide service resources to families who might not have access to those services otherwise
  • Networking
  • In-home therapy sessions both individual and family
  • Use of Webase software for intake, notes, treatment plans, etc.

Preschool Outreach Specialist

SAU 21 and SAU 90
01.2019 - 06.2022
  • Assist target families (homeless or in transition) in maneuvering barriers keeping them from accessing quality child care programs. Barriers include; Assistance with completion of State of NH Scholarship Assistance, NH Easy Account management, transportation, behavioral challenges, etc.
  • Work with local private family and center based programs
  • Preschool Coordination at SES
  • Assist families in the enrollments and registration process at SES
  • Maintained the 2021-2022 PK waiting list(s)
  • Meet with administration and classroom teachers
  • Behavioral intervention
  • Create and implement behavior plans, parenting plans, etc.
  • Created Preschool Outreach Program community boxes that contain Zones of Regulation, SEL, and trauma tools and resources for local child care centers, homeless shelters and Head Start
  • Maintain caseload (30+ children and families)
  • 2021-2022 Prep/Grant work
  • Created resources/presentation material and ran the Preschool Panel for NH statewide McKinney-Vento meeting.
  • Obtain weekly logistics
  • Check on availability at family and licensed based centers, summer camps and recreational programs.
  • Visits/Consults/Support families on caseload
  • Assist with families transferring out of district and work with their new districts (paperwork, participation in referrals and IEP meetings, etc.) to ease the transition.
  • Provide families with furniture and necessities when moving out of local shelters into sustainable living.
  • Handled all families enrollment/registration and communication for SES PK3 & PK4
  • Created class lists - both morning and afternoon classes for 2022-2023 school year.
  • Networked across Southern NH to build new connections and make initial contacts with prospects.
  • Represented organization at industry conferences by manning booths and giving polished presentations.
  • Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
  • Recorded, transcribed and maintained confidential client information into applicant tracking system and database.

Special Education Paraprofessional

Greenland Central School, Stratham Memorial School
01.2015 - 01.2019
  • Assisting in the implementation of Individual Education Plans for students, monitoring their progress and making modifications after conferencing with teachers/specialist (grades K-8)
  • Providing physical, emotional, and academic support for a non-ambulatory student
  • Developing SEL strategies to enhance students' communication
  • Organizing movement and transition schedules for student that worked around his academic schedule
  • Organizing technology for students to be academically successful (Snaptype, Doodle Buddy, Google, Digital binders, etc.)
  • Participated in developing student behavior management plans based on ABC intake data collection
  • Developing ABC behavior management plans
  • Assist with progress monitoring and data collection regarding weekly academic and behavior goals
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Assisting certified teachers in devising and implementing specific strategies for reinforcing skill based needs and abilities of each child
  • Leading mainstream classrooms implementing day to day routines and overseeing the classroom work of all students
  • Participating and leading morning and afternoon advisory for students
  • Leading classroom instruction in mainstream classroom implementing day to day routines and overseeing the classroom work of all students
  • Tracking and logging medicaid for applicable students
  • Monitoring hallways, flex groups, and small work groups

Assistant Director and Lead Preschool Teacher

Child's Place, Inc., Kids Stop, Inc.
01.2013 - 01.2015
  • Maintaining enrollment figures
  • Collecting and recording tuition payments
  • Addressing staff and parent concerns
  • Composing parent and staff handbooks
  • Composing parent newsletters of upcoming events
  • Coordinating fund raisers
  • Organizing, overseeing field trips
  • Keeping inventory, Ordering supplies
  • Teaching workshops to educators in SEL, curriculum development, and behaviors.
  • Coordinating and executing theme based academic curriculum.
  • Creating and implementing art and literature units into curriculum
  • Creating and maintained a safe environment for all children enrolled
  • Creating and assessing student progress quarterly
  • Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
  • Mentored new teachers through observation, feedback, and professional development opportunities.
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.

Education

M.S. - Child and Adolescent Psychology

Southern New Hampshire University
Manchester, NH
01.2019

B.A. - English Literature

Granite State College
Portsmouth, NH
01.2012

Associates - Early Childhood Education

Granite State College
Portsmouth, NH
01.2001

Skills

  • Highly Motivated

  • Organized

  • Flexible

  • Patient

  • Communicative

  • Thorough

Timeline

Comprehensive Classroom Program Developer

Self/NHAEYC (initiative)
06.2024 - Current

Executive Director of NHAEYC (non-profit)

NAEYC/MaineAEYC/NHAEYC
05.2022 - Current

Child and Adolescent Therapist (non-clinical) Fee for Service

Center For Life Management
01.2022 - Current

Preschool Outreach Specialist

SAU 21 and SAU 90
01.2019 - 06.2022

Special Education Paraprofessional

Greenland Central School, Stratham Memorial School
01.2015 - 01.2019

Assistant Director and Lead Preschool Teacher

Child's Place, Inc., Kids Stop, Inc.
01.2013 - 01.2015

B.A. - English Literature

Granite State College

Associates - Early Childhood Education

Granite State College

M.S. - Child and Adolescent Psychology

Southern New Hampshire University

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